OPTIMIZE YOUR WORKFORCE WITH RFC STAFFING
LIVE CALL ANSWERING SERVICES | CALL CENTER & BPO SERVICES
We specialize in offering positions that allow our staff the work/life balance they seek while still allowing an affordable outsourcing solution for our clients.
Our goal is to help others find great jobs ANYWHERE, while helping companies find quality staff for their businesses.
WHAT WE DOBlack owned and women owned, RFC Staffing & Virtual Solutions provides a wide range of outsourced live agent call center and business process solutions. We take pride in servicing different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process. Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing services right here in the United States. Our team is filled with the most dedicated and creative colleagues who help take our client’s business to the next level.
We're Here To Help You SucceedA range of services to accommodate a wide array of business needs.
Professional Inbound Call Services
We Do More Than Answer PhonesThe professionals at RFC Staffing offer a wide range of US-based call center BPO services to meet all of your outsourcing call center needs. These services allow us to promote the success of your company by providing innovative applications and services that increase productivity while enhancing the quality of client communications and delivering only the highest level of support possible. Our comprehensive outsource telemarketing services ensure that agents generate significant revenues for our clients and provide a return on investment.
Inbound ServicesOur virtual call center includes superior outsourced inbound customer support. While our agents are here to retain your current customer base by handling their inbound queries
How will virtual agents transform your business?RFC Staffing Agents know the ropes of the industry very well, and will help build your client base by giving them the best support. Our agents operate 24/7! Your prospects will enjoy full-time support with real-time analytics to create useful profiles about your customers. This way, you’ll be able to understand your customer even better by designing products and services that are congruent with their needs. Adding RFC Staffing virtual agents to your business structure is the smartest decision you can make. You’ll skip training of customer care reps, make your payroll a little bit ‘thinner,’ concentrate on important aspects of your business and let your customers enjoy the service of highly qualified professionals.
Who We HelpRFC Staffing flourishes and enjoys the greatest success when we are working with companies that match our value system and that allow us to demonstrate our experience and expertise. We work hard to build a working partnership and trust with all of our clients, and they rely on us to deliver the highest quality in outsourcing solutions. At RFC Staffing, we align ourselves with companies who are changing the way business works and who are disrupting their respective industries. We look for cultural harmony and a passion for the customer service experience in our partners. Our beliefs and business philosophies holds that if companies are truly looking to use their customer support department to be a differentiator in their field, we can provide highly motivated colleagues who will be not only be excited about coming to work each day, but will also be consistently aligned with that company’s goals and strategic focus to provide the best possible customer support experience to their end users
From customer service, personal assistants, to technical support and business process outsourcing, we provide solutions.
Business Contact Center Services
24/7 Live Answering
Website Live Chat
Order Taking & Processing
After Hours Answering Service
Call Routing & Transfer
Urgent Call Handling
Take your business to the next level. Free up your office staff by hiring virtual agents!Paying the staff and equipment costs needed to manage an in-house call center is expensive. RFC Staffing call center agents, on the other hand, are only paid while taking calls on your behalf.
While your competition sends callers to voicemail, our answering service for business will provide you with agents to answer live every time. RFC Staffing is sure to set your business apart from the crowd. Whether you need someone to pick up the phone when you're busy, or an around-the-clock customer service call center, RFC Staffing is sure to exceed the expectations of both you and your customers.
For more information on our services and a no obligation quote, contact us.
Have other communication needs? We encourage you to browse the variety of answering services and call center services we provide to learn more about how we can help your organization.
Did you know that voicemail could be costing your business money?A missed call could mean a missed opportunity to make a sale or assist an existing customer, which in turn affects your bottom line. Don't rely on customers to leave a voicemail and expect them to wait for you to call them back the next day. Many customers and clients who call a business and don't speak with a live person will simply move on to the next listing in the phone book.
Using our small business answering service will also help you keep up with that growth by allowing you to focus on tasks besides answering the phone. Improve service while saving money.
By employing RFC Staffing as your live answering service, you not only gain our customer service expertise, but also the large cost savings associated with outsourcing everyday business tasks.
WE'VE GOT YOUR BUSINESS COVERED
Shared agents service multiple clients simultaneously. Companies with comparatively less predictable call volume or those who experience seasonal surges really benefit from shared agents. RFC agents are highly efficient even if they often change hats to represent different clients.
Dedicated agents function like your own business resource and are an extension of your own company. Dedicated agents undergo specific and intense training to learn your business processes, company culture and are also coached on effective up-selling or cross-selling of your products and services.
LIVE TELEPHONE ANSWERING SERVICES
Affordable live answering service to manage and expand your business.
Stop missing important calls, and business opportunities!
Build Loyalty and Customer Satisfaction.
With RFC's answering service, you can ensure that you never miss another phone call again!
3rd Party Integrations
Call Summaries & Reporting
VIRTUAL CALL CENTER BPO SERVICES
Our virtual call center functions like your own business does!
Our agents learn your company products & culture.
We are an extension of your business!
Are you ready to get started?
Answering Services & Call Center BPO Services FAQs
Training is held online in live virtual classrooms led by trained instructors. We will work with you to setup training materials and curriculum.
Call Center Calls- Every business is different. Certain factors like the nature of the project, the complexity level of your business needs, recruitment processes, training processes, agent skill sets, and the resources your business uses will determined the time required for "live deployment".
Real-time Call Summaries - Receive an email and/or SMS message after each call.
Daily Batched Call Summaries - Receive a call summaries CSV by email daily.
Native Application - Have our agents enter caller info directly into your CRM, eCommerce, scheduling or ticketing system.
Call Center Calls - We offer service agreements of 3 months, 6 months & 12 months for ongoing projects. We also offer seasonal service agreements for companies who experience business surges during specific times of the year (ex. spring and summer hotel bookings, tax season).
If your business has short term needs for events like fundraisers, charities or natural disaster impacts, let us know. We can work with you to find a solutions that fits!
Call Center Calls - Based on service agreement.
All of our agents work from home. Here is why...
1. Higher Agent Productivity
Many businesses don’t have the space to create separate areas for inbound customer support and outbound sales. At-home working completely eradicates problematic noise level issues and allows agents to work uninterrupted.
2. Improved Customer Service
Most people would agree that they can perform better in a more focused environment where concentrating on the task at hand is easier. Without interruptions from other staff members, our agent’s only priority becomes the customer. Customers appreciate this as well as they have the full attention of the agent and are not asked to constantly repeat themselves.
3. Wider Talent Pool
A busy contact or call center environment is not to everyone's cup of tea. In fact it could be a major deterrent for agent recruitment. Instead of a one-size-fits-all approach, we provide a flexible option for mixing onsite and remote workers seamlessly. And at-home working is an attractive choice for skilled staff who don't enjoy the busy contact center environment.
Remote work is also a great fit for people who have the perfect skills for the role but have family or other commitments. Home workers have the flexibility to do the school run or go to their appointments but can still log in and commit to their agreed hours. This creates a win/win situation by adding certain agents at certain times of day where you know you're likely to have peaks.
4. Increased Flexibility
Using home workers can help you to scale up and down in line with the needs of the business. Depending on the type of business you operate, you may have seasonal fluctuations and changing call patterns. With remote working, we have the flexibility to schedule our staff as needed making it far easier to manage seasonal peaks.
Cloud hosted contact center software lets us simply add additional agents on the fly so that they’re up and running in an instant.
5. Cost Savings
Equipment and office space isn’t cheap. Huge cost savings can be made by employing home workers. With a physical office, you need to be ready for the maximum number of agents that you'll ever need -- even if it's only a few days a year that you actually need that many. By utilizing some additional home workers you can help keep expenses related to space and infrastructure to a minimum.
And for a growing business, employing at-home workers allows you to expand without physically relocating.
6. Skill Retention, Staff Loyalty and Reduced Agent Turnover
Sometimes employees have an off-day where the last thing they want to do is face 50+ of their colleagues. We’ve all been there. And what about the occasional snow day? With remote work, employees can still be productive without requiring time off for unexpected issues.
Have you ever heard someone talk about how much they enjoy the drive to and from the office? At-home work alleviates the burden of commuting to the office, making for a happier employee. And happier staff leads to greater commitment and more motivation.
With the average age of a contact center employee being in the mid 20's, some of your more mature employees may have the best skills but don’t necessarily want to spend their day alongside staff members the same age as their children. Rather than leaving the business they may want to opt for home working.
Bottom line: Increased Employee Engagement = Increased Employee Retention AND Increased Customer Satisfaction ratings.
7. Visibility of Activity and Ownership
Home working, and the lack of insight into the employee’s activities, used to make managers nervous. But today’s cloud contact center system provides just as much insight and visibility into agent activity as if they were in the office. Any abnormal activity will be automatically detected and flagged and you can see at a glance what all of your agents are doing, wherever they are.
You'll also often find that agents working from home have an increased sense of ownership.
With a cloud contact center like RFC Staffing & Virtual Solutions, you can very quickly start to tap into these benefits. Forward thinking companies have been doing this for years and it's a trend that continues to grow. Reach out to one of our experts to talk about how we can help your business achieve its goals through our cloud contact center adoption.
It's easy to get your calls to RFC Staffing VS. We provide a new phone number with all our plans. You can either advertise this number directly, or if you already have a number that you want to use, you can forward it to your RFC Staffing VS number one of three ways:
- Forward your calls to RFC Staffing VS all the time.
- Forward your calls to RFC Staffing VS as needed.
- Forward your calls on a ring-no-answer basis (calls will automatically rollover to RFC Staffing VS if you don't answer after 3 rings).
Not quite sure yet?
Contact us, we would love to chat with you!