Make Sure You Don’t Push Your Customers, Because They’ll Push Back

de-escalate customer - onecall contact center

[youtube] Video description: When people feel pushed into a corner, they push back. If a customer senses you are defensive, rude, or unhelpful, it is natural for them to push back. They push back with their words, tone, or by asking to talk to a supervisor. This video is from our Customer Service Online Training from Myra Golden.

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