You have worked so hard over the past few weeks and the time is finally here! Congrats on making it to Certification!!!
Next week you will put all of your Airbnb knowledge to the test when you start taking calls.
By now, you have had the opportunity to login into your softphone, take a few calls and get all of the butterflies out of your stomach. You have tested all of your systems, saved your commonly used Nova Workflows for quick access, and tested your TimeClock in your OneCall Dash…
Additionally, you should have already selected your Starmatic invervals for next week…right???
If you have done ALL of these things, exhale…wooosaahh.
Take a break this weekend, get some rest and come back next week refreshed and ready to kick some certification butt!!!
If you have Airbnb questions or tips for your fellow teammates, post them here in the group activities. If you need additional support, post your questions in the New OneCall Live Agent Community Forum.
You’ve got this!
RFC is dedicated to providing a flexible working solution for not only our clients, but also for our growing team. Established in 2004 as a small event staffing agency with satellite offices in Atlanta, Georgia and Dallas, Texas; we offered college students contract jobs with small to mid-sized business firms that needed non-traditional staff in the field.
As word spread about our company and with the introduction of some pretty extraordinary technology in recent years, we expanded our staffing services. Our staffing roster now includes: virtual office and call center services such as customer care support, live chat agents, order takers and business answering services to clients nationwide.