OPTIMIZE YOUR WORKFORCE WITH RFC STAFFING

LIVE CALL ANSWERING SERVICES | CALL CENTER & BPO SERVICES

We specialize in offering positions that allow our staff the work/life balance they seek while still allowing an affordable outsourcing solution for our clients.
Our goal is to help others find great jobs ANYWHERE, while helping companies find quality staff for their businesses.

WHAT WE DO

RFC Staffing & Virtual Solutions provides a wide range of outsourced live agent call center and business process solutions. We take pride in servicing different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process. Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing services right here in the United States. Our team is filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

We're Here To Help You Succeed

A range of services to accommodate a wide array of business needs.

Professional Inbound Call Services

We Do More Than Answer Phones

The professionals at RFC Staffing offer a wide range of US-based call center BPO services to meet all of your outsourcing call center needs. These services allow us to promote the success of your company by providing innovative applications and services that increase productivity while enhancing the quality of client communications and delivering only the highest level of support possible. Our comprehensive outsource telemarketing services ensure that agents generate significant revenues for our clients and provide a return on investment.

Inbound Services

Our virtual call center includes superior outsourced inbound customer support. While our agents are here to retain your current customer base by handling their inbound queries

How will virtual agents transform your business?

RFC Staffing Agents know the ropes of the industry very well, and will help build your client base by giving them the best support. Our agents operate 24/7! Your prospects will enjoy full-time support with real-time analytics to create useful profiles about your customers. This way, you’ll be able to understand your customer even better by designing products and services that are congruent with their needs. Adding RFC Staffing virtual agents to your business structure is the smartest decision you can make. You’ll skip training of customer care reps, make your payroll a little bit ‘thinner,’ concentrate on important aspects of your business and let your customers enjoy the service of highly qualified professionals.

Who We Help

RFC Staffing flourishes and enjoys the greatest success when we are working with companies that match our value system and that allow us to demonstrate our experience and expertise. We work hard to build a working partnership and trust with all of our clients, and they rely on us to deliver the highest quality in outsourcing solutions. At RFC Staffing, we align ourselves with companies who are changing the way business works and who are disrupting their respective industries. We look for cultural harmony and a passion for the customer service experience in our partners. Our beliefs and business philosophies holds that if companies are truly looking to use their customer support department to be a differentiator in their field, we can provide highly motivated colleagues who will be not only be excited about coming to work each day, but will also be consistently aligned with that company’s goals and strategic focus to provide the best possible customer support experience to their end users

From customer service, personal assistants, to technical support and business process outsourcing, we provide solutions.

Personal
New Economy

High Tech
Startup
Cannabis Industry
Agriculture
Manufacturing
Mobile Commerce
Wireless
Entertainment
Music
News Media
Education
Telecom
Electronics

Financial Insurance
eCommerce
Retail
Healthcare
Travel
Food Service
Hospitality
Medical
Real Estate
Property Management
Funeral Home
Utility
Energy

Law Office
Aerospace
Transport
Construction
Pharmaceutical
And More!!!

Business Contact Center Services

24/7 Live Answering
Website Live Chat
Email Support
Order Taking & Processing
Driver Dispatch
Technical Support
After Hours Answering Service
Bilingual Services
Call Routing & Transfer
Urgent Call Handling
General Administrative

 

Take your business to the next level. Free up your office staff by hiring virtual agents!

Paying the staff and equipment costs needed to manage an in-house call center is expensive. RFC Staffing call center agents, on the other hand, are only paid while taking calls on your behalf.

While your competition sends callers to voicemail, our answering service for business will provide you with agents to answer live every time. RFC Staffing is sure to set your business apart from the crowd. Whether you need someone to pick up the phone when you're busy, or an around-the-clock customer service call center, RFC Staffing is sure to exceed the expectations of both you and your customers.

For more information on our services and a no obligation quote, contact us.

Have other communication needs? We encourage you to browse the variety of answering services and call center services we provide to learn more about how we can help your organization.

Did you know that voicemail could be costing your business money?

A missed call could mean a missed opportunity to make a sale or assist an existing customer, which in turn affects your bottom line. Don't rely on customers to leave a voicemail and expect them to wait for you to call them back the next day. Many customers and clients who call a business and don't speak with a live person will simply move on to the next listing in the phone book.

Using our small business answering service will also help you keep up with that growth by allowing you to focus on tasks besides answering the phone. Improve service while saving money.

By employing RFC Staffing as your live answering service, you not only gain our customer service expertise, but also the large cost savings associated with outsourcing everyday business tasks.

WE'VE GOT YOUR BUSINESS COVERED

Shared Agents

Shared agents service multiple clients simultaneously. Companies with comparatively less predictable call volume or those who experience seasonal surges really benefit from shared agents. RFC agents are highly efficient even if they often change hats to represent different clients.

Dedicated Agents

Dedicated agents function like your own business resource and are an extension of your own company. Dedicated agents undergo specific and intense training to learn your business processes, company culture and are also coached on effective up-selling or cross-selling of your products and services.

LIVE TELEPHONE ANSWERING SERVICES


Affordable live answering service to manage and expand your business.

Stop missing important calls, and business opportunities!
Build Loyalty and Customer Satisfaction.

Reduce Overhead.
Increase Productivity.

With RFC's answering service, you can ensure that you never miss another phone call again!



Message Taking

Our virtual agents will answer your phone calls when you're not available and take a message with all the details you need.

Call Screening

Let RFC Staffing VS screen your calls based on your call screening preferences, so you get only the calls you want, when you want them.

Event Registration

Putting on an event? Our virtual agents can help handle the overhead of frequently asked questions and attendee registrations.

Call Transfers

Our friendly virtual agents will greet every caller while patching calls through to you and your team per your call handling instructions.

Appointment Scheduling

Our agents will help fill your schedule and manage your business appointments in your web-based calendaring and scheduling software.

Lead Collection

Specify the information you want us to collect and RFC Staffing VS will deliver lead captures with everything you need to pre-qualify your best opportunities.

Order Processing

Using our software or your web-based e-commerce system, our agents can answer frequent questions and process orders and returns.

3rd Party Integrations

Whatever software your business uses, chances are RFC Staffing VS can integrate with it for even more call handling capabilities.

Call Summaries & Reporting

3 convenient ways for you to receive your messages, leads, and confirmations relevant to the actions we perform on your calls.

VIRTUAL CALL CENTER BPO SERVICES


Our virtual call center functions like your own business does!

Your Branding!
Custom Solutions 

Dedicated Agents
Our agents learn your company products & culture.
We are an extension of your business!

Are you ready to get started?

Answering Services & Call Center BPO Services FAQs

1Who will be answering my calls?
Located in deep in the heart of Texas, our team of friendly and professional U.S. based virtual receptionists are always ready to answer your calls, 24 hours a day, 7 days a week.
2Do you specialize in particular types of businesses?
RFC Staffing & Virtual Solutions offers a flexible platform that works for businesses of any size and industry. We service the following industries, and we are open to expanding our platform to suit your needs: Personal
New Economy
High Tech
Startup
Cannabis Industry
Agriculture
Manufacturing
Mobile Commerce
Wireless
Entertainment
Music
News Media
Education
Telecom
Electronics
Financial Insurance
eCommerce
Retail
Healthcare
Travel
Food Service
Hospitality
Medical
Real Estate
Property Management
Funeral Home
Utility
Energy
Law Office
Aerospace
Transport
Construction
Pharmaceutical
And More!!!
3What hours are bilingual services available?
Our bilingual agents are available from 8am to 11pm CST.
4What kind of training do your virtual receptionists receive?
RFC's answering service agents are shared agents that service multiple clients simultaneously. Shared agents are trained to take calls for all different types of companies. Whether you're a law firm or a startup, a big business or a tiny one, our agents have the training and experience to deliver service that will wow your callers.
5What kind of training do your dedicated call center agents receive?
Our virtual call center functions like your own business resource and is an extension of your company. Dedicated Agents undergo specific and intense training to learn your business processes and company culture. Agents are also coached on effective up-selling or cross-selling of your products and services.

Training is held online in live virtual classrooms led by trained instructors. We will work with you to setup training materials and curriculum.
6How soon can you begin answering my calls?
Answering Service Calls - At RFC Staffing VS, we build every script completely custom to your business. Once we gather your script information, we begin answering your calls within 24-48 hours.

Call Center Calls- Every business is different. Certain factors like the nature of the project, the complexity level of your business needs, recruitment processes, training processes, agent skill sets, and the resources your business uses will determined the time required for "live deployment".
7How Do I Receive Details from My Calls?
We offer 3 convenient ways for you to receive your messages, leads, and confirmations relevant to the actions we perform on your calls:

Real-time Call Summaries - Receive an email and/or SMS message after each call.

Daily Batched Call Summaries - Receive a call summaries CSV by email daily.

Native Application - Have our agents enter caller info directly into your CRM, eCommerce, scheduling or ticketing system.
8Are there any exceptions to your 24/7 availability?
No. Our contact center is always here 24/7/365 to answer your calls -- even on holidays.
9Do I have to sign a contract?
Answering Service Calls - No. With RFC Staffing, there is nothing to sign and no long term contracts for answering services. Our service is month-to-month. Your are billed one month in advance for your calling plan and additional usage (additional minutes, etc.) from the previous month.

Call Center Calls - We offer service agreements of 3 months, 6 months & 12 months for ongoing projects. We also offer seasonal service agreements for companies who experience business surges during specific times of the year (ex. spring and summer hotel bookings, tax season).

If your business has short term needs for events like fundraisers, charities or natural disaster impacts, let us know. We can work with you to find a solutions that fits!
10Do you have any cancellation fees?
Answering Service Calls - No. You can cancel whenever you want. If you cancel, you will be billed for the current month and usage from the previous month, but you won’t be billed again.

Call Center Calls - Based on service agreement.
11Can I change answering service plans?
Yes! You are not locked into any plan. You can choose to upgrade or downgrade service at any time. Our plans are designed to your specifications, so our staff will always work with you to make sure you have what you need.
12Is there a setup fee for answering service calls?
Yes. There is a one-time fee of $50 to set up your account in our billing/ ticketing systems and create your scripting protocol.
13What if I choose the wrong answering service plan and go over my minutes?
Don’t worry, happens all the time! During your first 6 months of service with RFC Staffing & Virtual Solutions, we’ll automatically upgrade you to the cheapest plan for your usage.
14Is my information safe?
We take security seriously. Our call center is PCI compliant and we build layers of security that deter hackers and guard your site. All message information is protected with SSL encryption to keep your data safe.
15How do you bill?
We offer monthly billing and we only accept payments online. We accept all major credit cards including Visa, MasterCard, Discover and American Express via Stripe and PayPal protocols.
16Are the phones answered in my company name?
Yes! You decide how we answer your phones and what you want our agents to say. We are here to be an extension of your company with the same look and feel you specify.
17Do your operators work from their home or from an office?

All of our agents work from home.  Here is why...

1. Higher Agent Productivity
Many businesses don’t have the space to create separate areas for inbound customer support and outbound sales. At-home working completely eradicates problematic noise level issues and allows agents to work uninterrupted.

2. Improved Customer Service
Most people would agree that they can perform better in a more focused environment where concentrating on the task at hand is easier. Without interruptions from other staff members, our agent’s only priority becomes the customer. Customers appreciate this as well as they have the full attention of the agent and are not asked to constantly repeat themselves.

3. Wider Talent Pool
A busy contact or call center environment is not to everyone's cup of tea. In fact it could be a major deterrent for agent recruitment. Instead of a one-size-fits-all approach, we provide a flexible option for mixing onsite and remote workers seamlessly. And at-home working is an attractive choice for skilled staff who don't enjoy the busy contact center environment.

Remote work is also a great fit for people who have the perfect skills for the role but have family or other commitments. Home workers have the flexibility to do the school run or go to their appointments but can still log in and commit to their agreed hours. This creates a win/win situation by adding certain agents at certain times of day where you know you're likely to have peaks.

4. Increased Flexibility
Using home workers can help you to scale up and down in line with the needs of the business. Depending on the type of business you operate, you may have seasonal fluctuations and changing call patterns. With remote working, we have the flexibility to schedule our staff as needed making it far easier to manage seasonal peaks.

Cloud hosted contact center software lets us simply add additional agents on the fly so that they’re up and running in an instant.

5. Cost Savings
Equipment and office space isn’t cheap. Huge cost savings can be made by employing home workers. With a physical office, you need to be ready for the maximum number of agents that you'll ever need -- even if it's only a few days a year that you actually need that many. By utilizing some additional home workers you can help keep expenses related to space and infrastructure to a minimum.

And for a growing business, employing at-home workers allows you to expand without physically relocating.

6. Skill Retention, Staff Loyalty and Reduced Agent Turnover
Sometimes employees have an off-day where the last thing they want to do is face 50+ of their colleagues. We’ve all been there. And what about the occasional snow day? With remote work, employees can still be productive without requiring time off for unexpected issues.

Have you ever heard someone talk about how much they enjoy the drive to and from the office? At-home work alleviates the burden of commuting to the office, making for a happier employee. And happier staff leads to greater commitment and more motivation.

With the average age of a contact center employee being in the mid 20's, some of your more mature employees may have the best skills but don’t necessarily want to spend their day alongside staff members the same age as their children. Rather than leaving the business they may want to opt for home working.

Bottom line: Increased Employee Engagement = Increased Employee Retention AND Increased Customer Satisfaction ratings.

7. Visibility of Activity and Ownership
Home working, and the lack of insight into the employee’s activities, used to make managers nervous. But today’s cloud contact center system provides just as much insight and visibility into agent activity as if they were in the office. Any abnormal activity will be automatically detected and flagged and you can see at a glance what all of your agents are doing, wherever they are.

You'll also often find that agents working from home have an increased sense of ownership.

With a cloud contact center like RFC Staffing & Virtual Solutions, you can very quickly start to tap into these benefits. Forward thinking companies have been doing this for years and it's a trend that continues to grow. Reach out to one of our experts to talk about how we can help your business achieve its goals through our cloud contact center adoption.

18How do I route my callers to you so you can answer our phones?

It's easy to get your calls to RFC Staffing VS. We provide a new phone number with all our plans. You can either advertise this number directly, or if you already have a number that you want to use, you can forward it to your RFC Staffing VS number one of three ways:

  • Forward your calls to RFC Staffing VS all the time.
  • Forward your calls to RFC Staffing VS as needed.
  • Forward your calls on a ring-no-answer basis (calls will automatically rollover to RFC Staffing VS if you don't answer after 3 rings).
19Where are our calls answered? Are they outsourced to a foreign country?
NO – all calls are answered in the United States by our virtual agent team.

Not quite sure yet?

Contact us, we would love to chat with you!