Call Center Outsourcing

A range of services to accommodate a wide array of business needs.

Call Center Outsourcing

What We Do

OneCall is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.

Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing services right here in the United States. Our team is filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

We Can Help

With global competition and ever-rising customer demands, businesses today face the challenge of building state-of-the-art contact systems that are both cost-effective and easy to maintain, which is why more and more businesses are choosing to outsource their contact center integration services. The ability to deliver a high-quality customer experience through outsourced contact center integration is of major strategic value to your organization. Here at OneCall Contact Center, LLC, our call center outsourcing integration consulting can help you determine the best options for your company.

Inbound and Outbound Professional Services

We Do More Than Answer Phones

The professionals at OneCall Contact Center, LLC offer a wide range of US-based telemarketing services to meet all of your outsourcing call center needs. These services allow us to promote the success of your company by providing innovative applications and services that increase productivity while enhancing the quality of client communications and delivering only the highest level of support possible. Our comprehensive outsource telemarketing services ensure that agents generate significant revenues for our clients and provide a return on investment.

Inbound & Outbound Services

Our virtual call center also includes superior outsourced inbound customer support. While our agents are here to retain your current customer base by handling their inbound queries, we can also help expand your customer base by helping design and implement new marketing strategies or business deals for your products and services through our outbound telemarketing services.

How will virtual agents transform your business?

Flex Agents as Needed

Our workforce flexes to match your demands—whether time of day or seasonal spikes..

Stop Overpaying.

No overhead from brick and mortar and work at home idle time. Our pay-for-use agents are ready to work whenever needed.

The Best Agents. Period.

With backgrounds in your industry, our agents offer a greater depth of skills to support your customers.

OneCall Agents know the ropes of the industry very well, and will help build your client base by giving them the best support. Our agents operate 24/7!

Your prospects will enjoy full-time support with real-time analytics to create useful profiles about your customers. This way, you’ll be able to understand your customer even better by designing products and services that are congruent with their needs.

Adding OneCall Contact Center virtual agents to your business structure is the smartest decision you can make. You’ll skip training of customer care reps, make your payroll a little bit ‘thinner,’ concentrate on important aspects of your business and let your customers enjoy the service of highly qualified professionals.

Who We Help

OneCall flourishes and enjoys the greatest success when we are working with companies that match our value system and that allow us to demonstrate our experience and expertise. We work hard to build a working partnership and trust with all of our clients, and they rely on us to deliver the highest quality in outsourcing solutions.

At OneCall, we align ourselves with companies who are changing the way business works and who are disrupting their respective industries. We look for cultural harmony and a passion for the customer service experience in our partners. Our beliefs and business philosophies holds that if companies are truly looking to use their customer support department to be a differentiator in their field, we can provide highly motivated colleagues who will be not only be excited about coming to work each day, but will also be consistently aligned with that company’s goals and strategic focus to provide the best possible customer support experience to their end users

From customer service, to technical support and business process outsourcing, here are just some of the industries that we provide solutions to:

New Economy
High Tech
Startup
Mobile Commerce
Wireless
Telecom
Financial Insurance
eCommerce
Retail
Healthcare

Travel
Hospitality

Medical
Real Estate
Property Management
Funeral Home
Utility
Law Office

Business Contact Center Services

24/7 Live Answering, Chat,
Website Live Chat
Email Support
Order Taking & Processing
Driver Dispatch
Technical Support

After Hours Answering Service
Bilingual Services
Call Routing & Transfer
Urgent Call Handling
General Administrative

Agent Quality Makes a Difference

CALL CENTER EMPLOYEE WORK FROM HOME EMPLOYEE ONECALL VIRTUAL AGENT
 Average age 23 30 38
 Attended college 35% 70% 81%
 Years of work experience 5 8 15
 Cost basis Hourly, Fixed Hourly, Fixed Per minute, Flexible
 Talent pool Local only Varies Nationwide
 Ongoing skill development No Unlikely Yes
 Larceny/theft risk Brick and mortar risk is 300% more prevalent than agents working from home.
 Forgery/fraud risk Brick and mortar risk is 180% more prevalent than agents working from home.

Contact Us Today!

We have the knowledge and resources necessary to meet the outsourcing needs you may have.

Contact us today for a free outsourced call center pricing quote!

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