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October 10, 2019

4 Key Customer Needs to Tackle for Better Phone Support

4 key customer service needs that you should tackle to provide better phone support. These tips will help you deliver the best customer experience possible.
October 8, 2019

Optimizing the Cancellation Experience: What’s the Right Amount of “Friction”?

So what’s the best approach for handling customer cancellations?
September 25, 2019
work from home job or is it a scam

Why would I pay for my own job training? Is this job a scam?

Far too often we see posts from job seekers on boards across the internet proclaiming, “Company X is a scam! They want you to pay for a background check and training!” More often than not, these types of posts stem from people not having a thorough understanding of the differences between working as an EMPLOYEE and an INDEPENDENT CONTRACTOR, and that sometimes fees are in place because IRS regulations make it necessary.
May 31, 2019

5/1 Crew Certification Time!!!

You have worked so hard over the past few weeks and the time is finally here! Congrats on making it to Certification!!! Next week you will […]
January 8, 2019

How do I know if an Arise IBO is paying me what the client offers?

Should a CSP know what the Arise client pays an IBO? Should I ask what the client pays? Does an IBO have to pay me full rate?
December 7, 2018

4 Things You Can Do To Help Your Customers Cut to the Point

Learn how to take control of a call with a long winded customer with 4 easy steps.
August 9, 2018
why do some arise virtual solutions csps fail

Common Reasons Arise Virtual Solutions CSPs Fail

Learn why so many CSPs fail on the Arise Virtual Solutions platform.
August 5, 2018

HOW TO HELP A CHALLENGING CUSTOMER

Customer Service Agent - Tips & Tricks on how to help difficult customers while keeping your cool.