Customer Service Video Tutorials

October 10, 2019

4 Key Customer Needs to Tackle for Better Phone Support

4 key customer service needs that you should tackle to provide better phone support. These tips will help you deliver the best customer experience possible.
October 8, 2019

Optimizing the Cancellation Experience: What’s the Right Amount of “Friction”?

So what’s the best approach for handling customer cancellations?
December 7, 2018

4 Things You Can Do To Help Your Customers Cut to the Point

Learn how to take control of a call with a long winded customer with 4 easy steps.
August 5, 2018


Customer Service Agent - Tips & Tricks on how to help difficult customers while keeping your cool.
April 3, 2018

How to Handle the Irate Customer Training Program

Course teaches a highly effective four point plan for calming irate customers and maximizing their situation. Includes the proven ASAP technique.
February 9, 2018

This is how you control calls with talkative customers

Customer Service call control with chatty Cathy.
February 9, 2018

What is empathy?

Watch this presentation on Empathy to help improve your customer service skills.
February 9, 2018

How to Ask Customers Questions

  2 Tips to Make Sure You Don’t Sound Like You’re Interrogating Customers When You Ask Questions.
We're Re-BrandingLook what we've become!


We are very pleased to announce that effective Jan 1, 2020 OneCall Contact Center, LLC is re-branding!  Our new name will be RFC Staffing.

RFC Staffing will be 100% owned by Ray Family Company of Fort Worth, Texas, and will have 3 separate business units:

  • RFC Contact Center
  • RFC IBO Hub
  • RFC Field/Event Staff

This change is part of our deliberate strategy targeted to emphasize what we do. We were formally in the business of offering primarily call center staff. Over the years we have changed the nature of our business and now offer a full suite of staffing services.

Over the next few weeks we will gradually update our website and communication to reflect the new company name and logo.

Other than this change, our existing policy on products, services, customer service, quality commitment, management and direction shall remain as it is...but hopefully become even better!

Henceforth, all business activities shall be conducted in the name of RFC Staffing and we ask that you update your records accordingly.

Thank you.