October 29, 2019

Successfully build and manage a virtual customer service team

Managing remotely is a skill that can be learned or further refined by considering what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.
October 10, 2019

4 Key Customer Needs to Tackle for Better Phone Support

4 key customer service needs that you should tackle to provide better phone support. These tips will help you deliver the best customer experience possible.
September 25, 2019
work from home job or is it a scam

Why would I pay for my own job training? Is this job a scam?

Far too often we see posts from job seekers on boards across the internet proclaiming, “Company X is a scam! They want you to pay for a background check and training!” More often than not, these types of posts stem from people not having a thorough understanding of the differences between working as an EMPLOYEE and an INDEPENDENT CONTRACTOR, and that sometimes fees are in place because IRS regulations make it necessary.
September 24, 2019

9 Tips for Providing Excellent Customer Service

We highlight 9 tips for providing excellent customer service. Keep these in mind for every call and your agents are sure to be on top of their game.
May 11, 2019

Happy Mother’s Day

Happy Mother's Day from all of us on The OneCall Crew. We hope you enjoy this day with the wonderful women She-ros in your life.
February 2, 2019

Redesigned Website is Live!!!

It has been a year in the making, but the new IBO & CSP Hub website is finally live! NEW YEAR – NEW LOOK 🙂 When […]
December 28, 2018

10 Ways to Make Working From Home More Productive (and Free Up More Time for Yourself)

Performance matters more than presence, so here are simple ways to get a lot more done in a lot less time.
December 7, 2018

4 Things You Can Do To Help Your Customers Cut to the Point

Learn how to take control of a call with a long winded customer with 4 easy steps.
August 18, 2018
arise virtual solutions ibo call center directory free

BETTER ARISE IBO CALL CENTER DIRECTORY SEARCH – ALL 100% FREE!

IBOs can now list their virtual call center for FREE WITH FULL BENEFITS FOR LIFE on The Hub Directory. Nope, there is no catch.
We're Re-BrandingLook what we've become!

WE HAVE A NEW NAME!!!

We are very pleased to announce that effective Jan 1, 2020 OneCall Contact Center, LLC is re-branding!  Our new name will be RFC Staffing.

RFC Staffing will be 100% owned by Ray Family Company of Fort Worth, Texas, and will have 3 separate business units:

  • RFC Contact Center
  • RFC IBO Hub
  • RFC Field/Event Staff

This change is part of our deliberate strategy targeted to emphasize what we do. We were formally in the business of offering primarily call center staff. Over the years we have changed the nature of our business and now offer a full suite of staffing services.

Over the next few weeks we will gradually update our website and communication to reflect the new company name and logo.

Other than this change, our existing policy on products, services, customer service, quality commitment, management and direction shall remain as it is...but hopefully become even better!

Henceforth, all business activities shall be conducted in the name of RFC Staffing and we ask that you update your records accordingly.

Thank you.