December 21, 2019

Merry Christmas and Happy New Year!!!

We want to wish you all a very Merry Christmas and a Happy New Year!!!
October 29, 2019

Successfully build and manage a virtual customer service team

Managing remotely is a skill that can be learned or further refined by considering what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.
October 10, 2019

4 Key Customer Needs to Tackle for Better Phone Support

4 key customer service needs that you should tackle to provide better phone support. These tips will help you deliver the best customer experience possible.
September 25, 2019
work from home job or is it a scam

Why would I pay for my own job training? Is this job a scam?

Far too often we see posts from job seekers on boards across the internet proclaiming, “Company X is a scam! They want you to pay for a background check and training!” More often than not, these types of posts stem from people not having a thorough understanding of the differences between working as an EMPLOYEE and an INDEPENDENT CONTRACTOR, and that sometimes fees are in place because IRS regulations make it necessary.
September 24, 2019

9 Tips for Providing Excellent Customer Service

We highlight 9 tips for providing excellent customer service. Keep these in mind for every call and your agents are sure to be on top of their game.
May 11, 2019

Happy Mother’s Day

Happy Mother's Day from all of us on The OneCall Crew. We hope you enjoy this day with the wonderful women She-ros in your life.
February 2, 2019

Redesigned Website is Live!!!

It has been a year in the making, but the new IBO & CSP Hub website is finally live! NEW YEAR – NEW LOOK 🙂 When […]
December 28, 2018

10 Ways to Make Working From Home More Productive (and Free Up More Time for Yourself)

Performance matters more than presence, so here are simple ways to get a lot more done in a lot less time.
December 7, 2018

4 Things You Can Do To Help Your Customers Cut to the Point

Learn how to take control of a call with a long winded customer with 4 easy steps.