October 29, 2019

Successfully build and manage a virtual customer service team

Managing remotely is a skill that can be learned or further refined by considering what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.
September 25, 2019
work from home job or is it a scam

Why would I pay for my own job training? Is this job a scam?

Far too often we see posts from job seekers on boards across the internet proclaiming, “Company X is a scam! They want you to pay for a background check and training!” More often than not, these types of posts stem from people not having a thorough understanding of the differences between working as an EMPLOYEE and an INDEPENDENT CONTRACTOR, and that sometimes fees are in place because IRS regulations make it necessary.
September 24, 2019

9 Tips for Providing Excellent Customer Service

We highlight 9 tips for providing excellent customer service. Keep these in mind for every call and your agents are sure to be on top of their game.