Before I began hiring Arise CSPs for OneCall Contact Center, LLC, I serviced a number of clients. I started out as a CSP with great expectations and dollar signs in my eyes. The whole notion of working from home for me meant:
Does this sound familiar?
With that attitude, I bombed my first 2 clients. One of my clients cancelled my contract altogether. I of course blamed my failure on the client with excuses like “there weren’t enough hours for me to work” or “it is tooi hard to navigate their system”. None of this was 100% true.
What was true is, I wasn’t taking my job seriously. I wasn’t putting enough effort into being successful.
That was roughly 5 years ago. As an Arise IBO, I have seen these same trends in many new CSPs. Some CSPs even go as far as to blame their failure on Arise, or their IBO. If you Google Arise Virtual Solutions you will find videos, posts and reviews EVERYWHERE of CSPs who HATE Arise. I am willing to bet that they didn’t do well with Arise, because of their own inability to learn from their mistakes.
Here are a few mistakes that lead to imminent failure as an Arise CSP:
Many CSPs do not make it through their training course for one of two reasons. Reason one, they have fallen so far behind their class, that it is impossible to catch up. There is also reason two, the CSP misses class sessions. This is completely forbidden by Arise. Missing even one class is cause for removal of the training course. Because these two things are so common, most Arise IBOs require that CSPs pay for their own training course. By doing this, the IBO is not at great financial loss if their hired CSP decides not to comply with the requirements of the training course
In conclusion, there are literally thousands, maybe even millions of people all of the US, Canada and the UK who are thriving as Arise CSPs. If you ask them how, I am sure they will tell you that they treat their work from home job the same as they would treat any other job. They respect it, appreciate it and do what they have to do to be great at it.
Do you know of any other reasons CSPs fail with Arise? I would love to hear your input.
RFC is dedicated to providing a flexible working solution for not only our clients, but also for our growing team. Established in 2004 as a small event staffing agency with satellite offices in Atlanta, Georgia and Dallas, Texas; we offered college students contract jobs with small to mid-sized business firms that needed non-traditional staff in the field.
As word spread about our company and with the introduction of some pretty extraordinary technology in recent years, we expanded our staffing services. Our staffing roster now includes: virtual office and call center services such as customer care support, live chat agents, order takers and business answering services to clients nationwide.