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RFC Live is a community for existing agents and those interested in becoming agents to interact, learn and grow to get the most out of their work from home experience.

 

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Felicia Ray
(@wperp)
Member Admin
Joined: 11 months ago
Posts: 33
January 6, 2019 8:35 pm  
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I failed my Arise voice assessment

There are many reasons this could happen and some CSPs are left asking "I failed my Arise voice assessment. Can I retake it?"

Typically it takes 90 days before a CSP is able to retake the voice assessment once failed.

We advise that you visit portal.arise.com and log into your account. From there, select Arise Virtual Assistant application (AVA) to contact with Support via chat.

Provide the chat agent with the details of what you feel caused you to fail. Kindly ask the agent to grant you another chance to take the assessment based on your specific circumstances. Typically Arise will afford a second chance to agents who were having difficulties hearing the assessment due to technical reasons.

We do our absolute best to constantly update our site with current information. However, if you do not see the answers you seek, please let us know. Do you have other questions? Visit our complete FAQ.

 


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