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 Anonymous
Joined: 52 years ago
Posts: 0
Topic starter  
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PF and QAPF

Once Arise CSPs begin servicing clients, they are assigned a PF and QAPF

PF=performance facilitator.
QA=quality adherence

These individuals assess and provide feedback to servicing agents regarding their call performance and schedule adherence. Each CSP will be assigned a PF once they have completed their certification course and have actively started servicing calls for the client.

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This topic was modified 2 years ago by
This topic was modified 1 year ago by RFC - The IBO & CSP Hub

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RFC - The IBO & CSP Hub
(@onecallsupport)
Member Admin
Joined: 3 years ago
Posts: 33
 

Hello Leila, chat PFs are positions that are offered directly by the Arise client you are servicing. This is not something that can be requested by agents.


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