What does PF and QAPF stand for?  

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OneCall Support
(@onecallsupport)
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Joined: 6 months ago
Posts: 25
07/01/2019 2:46 pm  

PF and QAPF

Once Arise CSPs begin servicing clients, they are assigned a PF and QAPF

PF=performance facilitator.
QA=quality adherence

These individuals assess and provide feedback to servicing agents regarding their call performance and schedule adherence. Each CSP will be assigned a PF once they have completed their certification course and have actively started servicing calls for the client.

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