HOW TO USE THE COMMUNITY
RFC Live is a community for existing agents and those interested in becoming agents to interact, learn and grow to get the most out of their work from home experience.
Please use the RFC Live community to search FAQs and Forum Topics before creating a new topic. Otherwise, you will be redirected back to the forums to find your answer and your topic will be closed. This is to prevent duplicate questions/topics in the forum.
This community is open to the public, so please do not post personal and/or confidential information in the forum. If you need additional support that is not related to this forum, please submit a support ticket.
PF and QAPF
Once Arise CSPs begin servicing clients, they are assigned a PF and QAPF
These individuals assess and provide feedback to servicing agents regarding their call performance and schedule adherence. Each CSP will be assigned a PF once they have completed their certification course and have actively started servicing calls for the client.
We do our absolute best to constantly update our site with current information. However, if you do not see the answers you seek, please let us know. Do you have other questions? Visit our complete FAQ.
Hello Leila, chat PFs are positions that are offered directly by the Arise client you are servicing. This is not something that can be requested by agents.