When a CSP certifies to service an Arise client, Arise sends the CSP's IBO a SOW (Service of Work) agreement to sign. The SOW is a contract that outlines how much the IBO will be paid for the CSP's service intervals, any bonuses that can be earned, servicing requirements, etc.
When a CSP is servicing as their own IBO, Arise will send the SOW directly to the CSP.
If you are a CSP who is currently under an exisitng SOW and you convert to your IBO call center business, you will not lose your SOW. Once you have registered your IBO with Arise, Arise will send you the SOW to sign it yourself.