Learn how to take control of a call with a long winded customer.
Everyone who has worked in customer service knows how frustrating it can be to deal with challenging customers. Watch this video for some great tips to help make sure even the most difficult individuals receive the best service. [youtube https://www.youtube.com/watch?v=JcYe73KoUwU?rel=0] The post HOW TO HELP A CHALLENGING CUSTOMER appeared first on Arise Work From Home.
[youtube https://www.youtube.com/watch?v=XmaACxWXJ-g] Course teaches a highly effective four point plan for calming irate customers and maximizing their situation. Includes the proven ASAP technique.
[youtube https://www.youtube.com/watch?v=34Oj1Db7DSg] Customer Service call control with chatty Cathy.
[youtube https://www.youtube.com/watch?v=sM6OxmY2Tng] Empathy is simpler than a lot of people think. This video defines empathy through 4 easy steps. [googleapps domain="docs" dir="presentation/d/e/2PACX-1vTBhUhjqca02B4qEaCJG-4o4JGcE0Gi-vdWmMSc462OFnuZDS7HXhksm3W6si1FMcyYpiT4db337M4H/embed" query="start=false&loop=false&delayms=15000" width="2048" height="1565" /]
[youtube https://www.youtube.com/watch?v=kTarVqCcpBU] 2 Tips to Make Sure You Don’t Sound Like You’re Interrogating Customers When You Ask Questions.