• Provide Inbound customer service calls from client’s guests and travel agents.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
• Up-sell members additional cruise packages to enhance the member cruise experience.
• Provides knowledgeable, friendly and eloquent, customer service.
• Skilled and efficient in writing and verbal communication.