This is an opportunity to service a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone or tablet.
Handle calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly client service to the worldwide community and properly resolve customer challenges as needed by phone and/or email
• Research and troubleshoots problems using available resources
• Escalate issues appropriately
• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails