Passionately connect, build rapport and brand loyalty with customers. Agents will be expected to render skilled use of client systems to quickly determine a solution or status.
Experience and proficiency with digital photography is a plus.
Agent must take ownership and effectively and efficiently address customer issues and strive for first contact resolutions.
Inbound calls will be regarding photo orders and inquiries to include but not limited to the following:
Photo refunds and resubmittal of orders.
Processing photo credits.
Assisting customers with other basic inquiries.
Log each transaction into customer system; must be able to quickly and accurately note each transaction.