Texas Electric Company is a market-leading, retail electricity provider, powering the lives of more Texans than any other retailer. Offering a variety of innovative products and solutions to both residential and business customers.
Scope of Services
•Review, analyze and respond to customer billing inquiries
•Resolve customer issues or questions
•Processing payment deferrals
•Attempt to save customers who may be moving, unhappy with the plan or current rate
•Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
•Accurately enroll the customer in the correct plan
What to Expect
•Strive to resolve the customer issues on the first call
•Demonstrate knowledge of Texas Electric Company processes and policies
•Build trust and rapport with the Texas Electric Company Customer through clear, respectful interaction
•Always strive to ensure that overall customer satisfaction remains high, while resolving issues
•Understand “client call flow” and Texas Utility regulation
•Ensure no Public Utilities Commission Complaints are filed
•Ensuring that no Texas Electric Company customer has a Lights Turned Out In Error (LOIE) situation.