This amazing vacation exchange company operates membership programs for vacationers and provides value-added services to its developer clients worldwide. The company has been a pioneer and innovator in serving the vacation ownership market since 1976. Today, their vacation network comprises approximately 3,000 resorts in more than 80 nations.
Assist members in a friendly courteous manner when processing bookings of a vacation ownership property.
Assist members to reserve a “place in line” in an overbooked property in case cancellations occur.
Process payments for vacation ownership and upgrades into platinum and gold memberships.
Using sales skills offer a renewal on every call as well as the ability to upgrade membership status.
Demonstrate listening and communication skills to solve a customers concerns with any type of escalation.