OneCall Contact Center, LLC is Hiring Work From Home Customer Service Representative – Luxury Retail client. This Arise Virtual Solutions client has focused on serving the unique needs of the luxury market for over a century!
Responding to customer inquiries related to online catalog orders of high dollar items; many orders are in excess of $1,000
Assisting luxury-centric customers with order related issues to resolve issues and ensure orders are successfully submitted
Responding to customer inquiries related to item sizing/color/material/dimensions, product warranties, product returns, and shipping issues
Keys to Success:
Strong customer service skill and ability to show empathy to customers, while offering solutions
Excellent probing and listening skills
Strong critical-thinking skills to ensure application of accurate order pricing, sales taxes, discounts and adjustments
Agents that deliver white glove customer service on every customer interaction
Demonstration of impeccable attention to detail and focus
Demonstrated capabilities on programs requiring navigation of multiple systems during a call to gather information and assist the customer
Must be available to work a minimum of 15 hours per week.
Monday – Friday
9 AM ET- 10 PM ET
Saturday and Sunday
10 AM ET – 9 PM ET
Most Intervals Available*
Majority of intervals available from 8:00 AM to 10:30 PM EST
Peak Week Requirements
Holiday hours will be required November – January
OneCall is dedicated to providing a flexible working solution for not only our clients, but also for our growing team. Established in 2004 as a small event staffing agency with satellite offices in Atlanta, Georgia and Dallas, Texas; we offered college students contract jobs with small to mid-sized business firms that needed non-traditional staff in the field.
As word spread about our company and with the introduction of some pretty extraordinary technology in recent years, we expanded our staffing services. Our staffing roster now includes: virtual office and call center services such as customer care support, live chat agents, order takers and business answering services to clients nationwide.