RFC Staffing, is currently interviewing candidates for Customer Service Representative positions to work from home.
A day in the life…
Receive, make, respond to and process customer telephone inquiries in a high volume call center.
Provide exceptional service to members, coworkers and business partners.
Handle approximately 50+ calls on average daily.
Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.
Will need to develop a thorough knowledge of departmental functions, procedures, and resources in order to provide accurate information to customers.
Represent the company and client in a professional manner at all times.
Have a solid understanding of client products and services and be aligned with our organizational mission, vision, and core values.
Support client goals and community involvement initiatives.
Maintaining a high level of attention to details
Create a positive customer experience while fixing issues with your listening and problem-solving skills
Partnering cross-functionally with other internal departments and with external vendors
Striving to achieve or exceed goals through teamwork within a friendly competitive environment
You’ll own this position if you have…
High School Diploma or GED
Experience in Microsoft Office Suite
Minimum of one (1) year experience working in a Customer Service environment
Professional verbal and written communication skills
Track record of adhering to policies & procedures
The candidate must display a level of professionalism equal to and representative of the position. Areas include:
RFC Staffing is a full service 100% onshore virtual staffing provider offering live telephone call answering services, contact center BPO services, call center BPO services, business virtual agents, personal virtual agents, office staff, field staff & event staff. Located in the USA, Dallas Fort Worth TX. Partnered Arise IBO 77830 since 2014.