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OneCall Support replied to the topic "Inbox issues" –
1 week agoThank you for reporting this issue. I am happy to report that this issue is resolved. -
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OneCall Support posted a notice in the group
2 weeks, 6 days ago
Arise Airbnb: “Guess what is coming up? Superhost Review. ” in the group Arise AirbnbAirbnb Crewbies,Superhost Review is coming!!! This will be a major call/message driver in the next week. Prepare your self to understand and explain the criteria to our users.
If the user wants to know when/how the Superhost assessment happens:
Superhost assessments are now automated
Assessments take place on a quarterly basis
The…Read More -
OneCall Support posted a notice in the group
2 weeks, 6 days agoArise Airbnb: “Announcemnet of New Airbnb Community Messaging Intervals” in the group Arise AirbnbAirbnb Crewbies,More Airbnb Intervals Coming Our Way!!!! If you have not already read Brett’s CrowdHub message, please do so now @ https://airbnbprod.arise.com/posts/3584921-airbnb-new-service-announcement-agents-and-service-partner-owners.
This announcement is regarding Community Education Messaging Tickets! If you complete the short…Read More
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OneCall Support posted a new topic "What is the Arise Affidavit of Identification?" –
3 weeks agoArise Virtual Solutions Affidavit of Identification Arise requires each CSP to complete an Arise Affidavit of Identification in order to service client calls. This is necessary since you are working virtually and are unable to present ID in person, like… Read more» -
OneCall Support posted a new topic "Arise Background Check Information" –
3 weeks agoSince independent agents handle sensitive information from callers and service Arise clients’ brand, this background check is an important factor for Arise clients, and is routine in the work-from-home industry. The background check is only required of independent agents who… Read more» -
OneCall Support posted a new topic "How much can I make as an Arise Virtual Solutions CSP?" –
3 weeks agoSome agents make between $200 – $2000 bi-monthly. Your compensation can be as little or as big as you make it. You choose the client that you want to service. Some choose their client for the compensation rate only. Some… Read more» -
No, agents can be residents of the United States, Canada or the United Kingdom. Please note that providing false information about where you plan to provide call center services from, or where you are actually providing services from, will result in… Read more»
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OneCall Support posted a new topic "What are Arise Virtual Solutions intervals?" –
3 weeks agoArise Virtual Solutions intervals are the time slots that are used for making your schedule. An interval is equivalent to a 30 minute schedule slot. For example, if you work 2 intervals, you have worked 1 hour. Arise agents will… Read more» -
OneCall Support posted a new topic "How to Enroll in an Arise Client Opportunity" –
3 weeks agoLearn how to enroll in an Arise Virtual Solutions Client Opportunity on the Arise Portal
[youtube https://www.youtube.com/watch?v=GdE0mfmO4qU%5D -
OneCall Support posted a new topic "When do I have to pay for my Arise client course?" –
3 weeks agoOnce you express interests in a course on the Arise portal, you will have 24 hours to pay for it. If payment is not made within 24 hours, Arise releases your intended spot in the course. In other words, you… Read more» -
OneCall Support posted a new topic "How long do I have to enroll into the Arise training course?" –
3 weeks agoWith any client you will need to enroll in the course asap. Once the course is full you will no longer have access to it and will have to choose a different course. Courses fill quickly, so do not delay…. Read more» -
This is possible depending on the client’s SOW. Some clients will offer more to agents who meet requirements. That information will be available in the actual SOW once the CSP is certified to service. Some clients will offer a pay… Read more»
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OneCall Support posted a new topic "I failed my Arise voice assessment. Can I retake it?" –
3 weeks agoI failed my Arise voice assessment There are many reasons this could happen and some CSPs are left asking “I failed my Arise voice assessment. Can I retake it?” Typically it takes 90 days before a CSP is able to… Read more» -
OneCall Support posted a new topic "Do I have to service Arise clients to work for OneCall?" –
3 weeks ago
No. OneCall Contact Center hires for virtual agents for small and medium size businesses across the United States. Please subscribe to the OneCall Hub Agent Newsletter to receive postings of all positions that become available.
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OneCall Support posted a new topic "What does PF and QAPF stand for?" –
3 weeks agoPF and QAPF Once Arise CSPs begin servicing clients, they are assigned a PF and QAPF PF=performance facilitator. QA=quality adherence These individuals assess and provide feedback to servicing agents regarding their call performance and schedule adherence. Each CSP will be assigned… Read more» -
OneCall Support posted a new topic "What is the best Arise Client to service?" –
3 weeks agoArise Clients List There are truly so many clients to choose from and unfortunately we are not able to recommend any one particular client. However, we suggest that you check out the Arise jobs review board and Arise Clients List here… Read more» -
OneCall Support posted a new topic "Do CSPs pay for Arise training cost?" –
3 weeks agoArise Training Cost Some IBOs pay arise training cost for their CSPs. Others offer course reimbursement after the CSP has completed the course and serviced the client for a specific period of time. It is completely up to the IBO…. Read more» -
OneCall Support posted a new topic "What Arise client companies can I service through Arise?" –
3 weeks agoArise Jobs at Home CSPs can service fortune 500 companies under the Arise Virtual Solutions Platform. If you are interested in working multiple Arise jobs at home, that is also an option. Arise CSPs are able to service up to… Read more» -
OneCall Support posted a new topic "What is the Arise Platform?" –
3 weeks agoThe Arise Platform connects small call center companies to a wide range of customer support opportunities from Fortune 500 and other world-class clients. They include providing customer service, tech support and inbound sales, via email, phone and chat, for some… Read more» - Load More Posts
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