OneCall Staffing & Virtual Solutions

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4 Key Customer Needs to Tackle for Better Phone Support

Providing customer service and the best phone support doesn’t come without practice. It is a skill to be honed and requires dedication. We want...

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Optimizing the Cancellation Experience: What’s the Right Amount of “Friction”?

In my work with a variety of customer service teams to understand their top contact drivers, especially in relation to customer satisfaction, I often...

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Three tips for a more mindful approach to branding

We live in a world where we are constantly bombarded with advertising. But what if there was another way for companies to get their...

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Why would I pay for my own job training? Is this job a scam?

Far too often we see posts from job seekers on boards across the internet proclaiming, “Company X is a scam! They want you to...

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9 Tips for Providing Excellent Customer Service

Providing excellent customer service is a skill that will allow your company’s agents to provide solutions and keep customers happy. In this infographic, we...

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