January 3, 2020

Press Release – OneCall is Now RFC Staffing!

Effective Jan 1, 2020 OneCall Contact Center, LLC has re-branded!  Our new name will be RFC Staffing.
December 21, 2019

Merry Christmas and Happy New Year!!!

We want to wish you all a very Merry Christmas and a Happy New Year!!!
December 17, 2019

Want to Build Employee Engagement? Invest in Your People Holistically.

Don’t just think of your employees as tools to achieving your business goals. Invest in them holistically, help them achieve their personal goals, and they will give you their best at work. By investing in capacity building as a leadership strategy, you will inspire others to be better, help them grow, and create a better outcome for both your business and employees.
December 12, 2019

4 Good Reasons to Kill Email-Based Customer Support

In an omnichannel world where the name of the game is increasingly about giving our customers choice over the channels they select, you may find that channeling customers away from Email-Based Customer Support.
October 29, 2019

Successfully build and manage a virtual customer service team

Managing remotely is a skill that can be learned or further refined by considering what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.
October 10, 2019

4 Key Customer Needs to Tackle for Better Phone Support

4 key customer service needs that you should tackle to provide better phone support. These tips will help you deliver the best customer experience possible.
October 8, 2019

Optimizing the Cancellation Experience: What’s the Right Amount of “Friction”?

So what’s the best approach for handling customer cancellations?
October 1, 2019
How to Brand Your Business

Three tips for a more mindful approach to branding

We live in a world where we are constantly bombarded with advertising. Is there another way for Arise IBO companies to get their messages across?
September 25, 2019
work from home job or is it a scam

Why would I pay for my own job training? Is this job a scam?

Far too often we see posts from job seekers on boards across the internet proclaiming, “Company X is a scam! They want you to pay for a background check and training!” More often than not, these types of posts stem from people not having a thorough understanding of the differences between working as an EMPLOYEE and an INDEPENDENT CONTRACTOR, and that sometimes fees are in place because IRS regulations make it necessary.