September 24, 2019

9 Tips for Providing Excellent Customer Service

We highlight 9 tips for providing excellent customer service. Keep these in mind for every call and your agents are sure to be on top of their game.
September 18, 2019

Arise Focus on Customer Success Infosession Notes

If you missed the Arise Virtual Solutions Partner Support info session today with Robert Padron, here are the main takeaways that were discussed.
September 18, 2019

Fixed Price Model in Outsourcing

The outsourcing fixed price model, also known as fixed bid model, of outsourcing is a perfect solution for one-time or short-term projects lasting not more than a few months.
September 12, 2019

Navigating the bumpy road to a seamless customer experience

Seamless customer service may be impossible. But the real key seems to be the old Golden Rule. Create an experience you’d want to have yourself.
June 24, 2019

What makes customer service a great job for Gen Z?

Millennials and Generation Z want a job where they can grow, make a difference, continually learn, be treated with respect, be surrounded by supportive people, make a decent wage, and advance. But then, who doesn’t want all those things?
May 31, 2019

5/1 Crew Certification Time!!!

You have worked so hard over the past few weeks and the time is finally here! Congrats on making it to Certification!!! Next week you will […]
May 11, 2019

Happy Mother’s Day

Happy Mother's Day from all of us on The OneCall Crew. We hope you enjoy this day with the wonderful women She-ros in your life.
April 30, 2019

Small Business Guide to Call Center Outsourcing

You can avoid the headaches without sacrificing customer service quality. Instead of attempting to handle all of your calls on your own, our trained representatives handle them for you, answering in the name of your business and assisting callers per your instructions.
March 18, 2019
Outsource Office Staff with OneCall Contact Center

Why outsource your office staff?

With the rise of the technology sector and the startup ecosystem, outsourcing has become a window of opportunity for companies to acquire and retain development talent and teams as the supply of developers is not enough to meet the demand.