October 29, 2019

Successfully build and manage a virtual customer service team

Managing remotely is a skill that can be learned or further refined by considering what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.
September 24, 2019

9 Tips for Providing Excellent Customer Service

We highlight 9 tips for providing excellent customer service. Keep these in mind for every call and your agents are sure to be on top of their game.
September 12, 2019

Navigating the bumpy road to a seamless customer experience

Seamless customer service may be impossible. But the real key seems to be the old Golden Rule. Create an experience you’d want to have yourself.
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