customer service training

August 7, 2018
Succeeding and Sales Support OneCall Contact Center

HOW TO SUCCEED IN SALES SUPPORT

Whether you’re currently servicing a client program using the Arise Platform, or interested in registering up to use the platform – it’s important to know how to succeed in sales support! Watch this video for some great tips!
August 5, 2018

HOW TO HELP A CHALLENGING CUSTOMER

Customer Service Agent - Tips & Tricks on how to help difficult customers while keeping your cool.
July 8, 2018
de-escalate customer - onecall contact center

Make Sure You Don’t Push Your Customers, Because They’ll Push Back

When people feel pushed into a corner, they push back. If a customer senses you are defensive, rude, or unhelpful, it is natural for them to push back. They push back with their words, tone, or by asking to talk to a supervisor.