customer service training

October 29, 2019

Successfully build and manage a virtual customer service team

Managing remotely is a skill that can be learned or further refined by considering what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.
September 24, 2019

9 Tips for Providing Excellent Customer Service

We highlight 9 tips for providing excellent customer service. Keep these in mind for every call and your agents are sure to be on top of their game.
August 7, 2018
Succeeding and Sales Support OneCall Contact Center

HOW TO SUCCEED IN SALES SUPPORT

Whether you’re currently servicing a client program using the Arise Platform, or interested in registering up to use the platform – it’s important to know how to succeed in sales support! Watch this video for some great tips!
August 5, 2018

HOW TO HELP A CHALLENGING CUSTOMER

Customer Service Agent - Tips & Tricks on how to help difficult customers while keeping your cool.
July 8, 2018
de-escalate customer - onecall contact center

Make Sure You Don’t Push Your Customers, Because They’ll Push Back

When people feel pushed into a corner, they push back. If a customer senses you are defensive, rude, or unhelpful, it is natural for them to push back. They push back with their words, tone, or by asking to talk to a supervisor.
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