Answering Service Features

BPO Pages

March 23, 2019

Client FAQ

April 10, 2020

Published by RFC Staffing on April 10, 2020

Message Taking

Our virtual agents will answer your phone calls when you're not available and take a message with all the details you need.

Call Screening

Let RFC Staffing VS screen your calls based on your call screening preferences, so you get only the calls you want, when you want them.

Call Transfers

Our friendly virtual agents will greet every caller while patching calls through to you and your team per your call handling instructions.

Appointment Scheduling

Our agents will help fill your schedule and manage your business appointments in your web-based calendaring and scheduling software.

Lead Collection

Specify the information you want us to collect and RFC Staffing VS will deliver lead captures with everything you need to pre-qualify your best opportunities.

Order Processing

Using our software or your web-based e-commerce system, our agents can answer frequent questions and process orders and returns.

Event Registration

Putting on an event? Our virtual agents can help handle the overhead of frequently asked questions and attendee registrations.

3rd Party Integrations

Whatever software your business uses, chances are RFC Staffing VS can integrate with it for even more call handling capabilities.