When do I have to pay for my client course?

Once you express interests in a course on the Arise portal, you will have 24 hours to pay for it. If payment is not made within 24 hours, Arise releases your intended spot in the course. In other words, you will lose your seat in the class.

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How long do I have to enroll into the course?

With any client you will need to enroll in the course asap. Once the course is full you will no longer have access to it and will have to choose a different course. Courses fill quickly, so do not delay. Remember, Arise is nationwide so agents are enrolling in new training all day, everyday. The course may be there one moment and gone the next.

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What does PF and QAPF stand for?

PF and QAPF Once Arise CSPs begin servicing clients, they are assigned a PF and QAPF PF=performance facilitator. QA=quality adherence These individuals assess and provide feedback to servicing agents regarding their call performance and schedule adherence. Each CSP will be assigned a PF once they have completed their certification course and have actively started servicing calls for the client. We do our absolute best to constantly update our site with current information. However, if you do not see the answers you seek, please let us know. Do you have other questions? Visit our complete FAQ. If you still need assistance, visit our support desk.

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