Outsourcing Call Center Support

Customer Service Support / Care

Take your business to the next level. Free up your office staff by hiring virtual agents!

Paying the staff and equipment costs needed to manage an in-house call center is expensive. OneCall call center agents, on the other hand, are only paid while taking calls on your behalf.

While your competition sends callers to voicemail, our answering service for business will provide you with agents to answer live every time. OneCall is sure to set your business apart from the crowd. Whether you need someone to pick up the phone when you're busy, or an around-the-clock customer service call center, OneCall is sure to exceed the expectations of both you and your customers.

For more information on our services and a no obligation quote, contact us.

Have other communication needs? We encourage you to browse the variety of answering services and call center services we provide to learn more about how we can help your organization.

Did you know that voicemail could be costing your business money?

A missed call could mean a missed opportunity to make a sale or assist an existing customer, which in turn affects your bottom line. Don't rely on customers to leave a voicemail and expect them to wait for you to call them back the next day. Many customers and clients who call a business and don't speak with a live person will simply move on to the next listing in the phone book.

Using our small business answering service will also help you keep up with that growth by allowing you to focus on tasks besides answering the phone. Improve service while saving money.

By employing OneCall as your live answering service, you not only gain our customer service expertise, but also the large cost savings associated with outsourcing everyday business tasks.

WHAT WE DO

OneCall is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process. Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing services right here in the United States. Our team is filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

We're Here To Help You Succeed

A range of services to accommodate a wide array of business needs.

Inbound and Outbound Professional Services

We Do More Than Answer Phones

The professionals at OneCall Contact Center, LLC offer a wide range of US-based telemarketing services to meet all of your outsourcing call center needs. These services allow us to promote the success of your company by providing innovative applications and services that increase productivity while enhancing the quality of client communications and delivering only the highest level of support possible. Our comprehensive outsource telemarketing services ensure that agents generate significant revenues for our clients and provide a return on investment.

Inbound & Outbound Services

Our virtual call center also includes superior outsourced inbound customer support. While our agents are here to retain your current customer base by handling their inbound queries, we can also help expand your customer base by helping design and implement new marketing strategies or business deals for your products and services through our outbound telemarketing services.

How will virtual agents transform your business?

OneCall Agents know the ropes of the industry very well, and will help build your client base by giving them the best support. Our agents operate 24/7! Your prospects will enjoy full-time support with real-time analytics to create useful profiles about your customers. This way, you’ll be able to understand your customer even better by designing products and services that are congruent with their needs. Adding OneCall Contact Center virtual agents to your business structure is the smartest decision you can make. You’ll skip training of customer care reps, make your payroll a little bit ‘thinner,’ concentrate on important aspects of your business and let your customers enjoy the service of highly qualified professionals.

Who We Help

OneCall flourishes and enjoys the greatest success when we are working with companies that match our value system and that allow us to demonstrate our experience and expertise. We work hard to build a working partnership and trust with all of our clients, and they rely on us to deliver the highest quality in outsourcing solutions. At OneCall, we align ourselves with companies who are changing the way business works and who are disrupting their respective industries. We look for cultural harmony and a passion for the customer service experience in our partners. Our beliefs and business philosophies holds that if companies are truly looking to use their customer support department to be a differentiator in their field, we can provide highly motivated colleagues who will be not only be excited about coming to work each day, but will also be consistently aligned with that company’s goals and strategic focus to provide the best possible customer support experience to their end users

From customer service, to technical support and business process outsourcing, we provide solutions.

New Economy
High Tech
Startup
Mobile Commerce
Wireless
Telecom
Financial Insurance
eCommerce
Retail
Healthcare
Travel
Hospitality
Medical
Real Estate
Property Management
Funeral Home
Utility
Law Office

Business Contact Center Services

24/7 Live Answering
Website Live Chat
Email Support
Order Taking & Processing
Driver Dispatch
Technical Support
After Hours Answering Service
Bilingual Services
Call Routing & Transfer
Urgent Call Handling
General Administrative

SERVICE OVERVIEW

CUSTOMER SERVICE MANAGEMENT

Small businesses today are looking for ways to cut operational expenses without sacrificing the integrity of their call customer service management. Thankfully, OneCall Contact Center, LLC is a customer service call center engineered and streamlined to provide you with the good customer service you need to be successful. Our services are affordable, so you can grow your business without growing your overhead.

What are the Benefits of Partnering with OneCall?

An outsourcing solution frees businesses from the time and expenses required to run an effective customer support team. Outsourcing customer support services is a proven method that eliminates the overhead cost of hiring and managing additional employees to run your customer relationship operations.

OneCall Contact Center, LLC allows you to focus your time and efforts on building your customer base, so your business can rapidly expand. When selecting a customer service outsourcing solution, consider OneCall Contact Center, LLC–our customer support and service programs are some of the best in the industry, and we’re dedicated to helping you cut costs without compromising on customer experience.

Quality Support Service

When it comes to customer call management, you want complete transparency. It’s crucial that customers feel as though they’re calling your company or that they’re speaking directly to your employees. They want to communicate with people who know your products, services, culture, and brand.

At OneCall Contact Center, LLC, our team members are trained to effectively address technical concerns and provide a support solution for your specific products. They are equipped with the knowledge required to assist your customers in quickly finding a solution to their problems and answers to their questions. Because we understand how important it is to your business, our programs allow you to analyze our performance to help make sure that your support programs have the flexibility to respond to unforeseen trends and call volume surges.

When your clients connect with our customer service representative, they will be greeted by a caring, well-trained customer care expert.

Outsourcing Support Programs

In addition to saving money on hiring and managing employees, customer service outsourcing has many advantages. When searching for the perfect solution for your company, it’s important to find a solution that offers a wide range of programs to meet all your business needs. Here at OneCall Contact Center, LLC, our customer service programs include:

Inbound Call Center Services

Outbound Telemarketing

Customer Care / Customer Support

Technical Support Services

Overflow/After Hours Customer Support

E-commerce Order Taking

Direct Response Order-Taking

Catalog Sales

Seminar Reservations and Appointment Setting

Business Phone Answering Services

Application Processing

Customer Surveys

Order Taking

Dedicated Agents

Product Information Requests

Subscription Renewals

Retail Call Center

Direct Mail

Virtual Receptionist Services

Voice Mail

Web-Chat / Email Response

Toll-Free Numbers and Greetings

Customized Customer Service Solutions

Our customer service management programs include real-time online data access to our client’s databases via the Internet or direct connect.

24/7 Customer Support

Perhaps the best advantage of using OneCall Contact Center, LLC for all your customer service management is that we are available 24/7 to serve your customers. Hiring an in-house receptionist or support representative is expensive, and it gets even more costly when you need to be available to your clients around-the-clock, all year long. Stop worrying and partner with OneCall Contact Center for all your customer service.

Contact us today to discuss how our combination of experience, talent, and technologies can meet your customer support service needs.

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For small businesses working on a tight budget, it would be reasonable to use virtual agents to benefit from premium customer care service at a small cost. Your customers would like to get the same attention that they receive from corporate companies, but you may not have sufficient resources to gratify their needs.

Understaffed offices leave their customers sitting idle in a call queue while overstaffed businesses, lose revenue to idle call center employees.
With no call center overhead or wasted idle time, the OneCall pay-per-use model scales to meet seasonal or time of day spikes on demand.


OneCall Contact Center, LLC offers an on-demand workforce of onshore virtual agents for small businesses. Our business solutions include customer service, outbound sales and lead generations with multi-channel servicing.OneCall Contact Center brings together top-tier talent from nation-wide labor pools through innovative virtual technology and local onsite support. Our structure increases quality interactions with end-users, but also helps to keep the cost to our small business clients low.

Every business owner knows that having a call center is key in driving sales and increasing customer service experience. Business call forwarding is taking ground as small businesses take advantage of contact center reps without straining their operating budgets.

The modern call center is no longer a large buzzing building with wall to wall cubicle decor. Today's call center is a workforce of virtual agents who work flexible schedules to meet customer demand.
OneCall virtual agents aren’t limited by business hours or geography, your customers reach the best people, no matter where they are calling from.


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