Outsourcing Call Center Support

OUTSOURCING CALL CENTER SERVICES

Take your business to the next level. Free up your office staff by hiring virtual agents!

Paying the staff and equipment costs needed to manage an in-house call center is expensive. OneCall call center agents, on the other hand, are only paid while taking calls on your behalf.

While your competition sends callers to voicemail, our answering service for business will provide you with agents to answer live every time. OneCall is sure to set your business apart from the crowd. Whether you need someone to pick up the phone when you're busy, or an around-the-clock customer service call center, OneCall is sure to exceed the expectations of both you and your customers.

For more information on our services and a no obligation quote, contact us.

Have other communication needs? We encourage you to browse the variety of answering services and call center services we provide to learn more about how we can help your organization.

Did you know that voicemail could be costing your business money?

A missed call could mean a missed opportunity to make a sale or assist an existing customer, which in turn affects your bottom line. Don't rely on customers to leave a voicemail and expect them to wait for you to call them back the next day. Many customers and clients who call a business and don't speak with a live person will simply move on to the next listing in the phone book.

Using our small business answering service will also help you keep up with that growth by allowing you to focus on tasks besides answering the phone. Improve service while saving money.

By employing OneCall as your live answering service, you not only gain our customer service expertise, but also the large cost savings associated with outsourcing everyday business tasks.

WHAT WE DO

OneCall is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process. Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing services right here in the United States. Our team is filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

We're Here To Help You Succeed

A range of services to accommodate a wide array of business needs.

Inbound and Outbound Professional Services

We Do More Than Answer Phones

The professionals at OneCall Contact Center, LLC offer a wide range of US-based telemarketing services to meet all of your outsourcing call center needs. These services allow us to promote the success of your company by providing innovative applications and services that increase productivity while enhancing the quality of client communications and delivering only the highest level of support possible. Our comprehensive outsource telemarketing services ensure that agents generate significant revenues for our clients and provide a return on investment.

Inbound & Outbound Services

Our virtual call center also includes superior outsourced inbound customer support. While our agents are here to retain your current customer base by handling their inbound queries, we can also help expand your customer base by helping design and implement new marketing strategies or business deals for your products and services through our outbound telemarketing services.

How will virtual agents transform your business?

OneCall Agents know the ropes of the industry very well, and will help build your client base by giving them the best support. Our agents operate 24/7! Your prospects will enjoy full-time support with real-time analytics to create useful profiles about your customers. This way, you’ll be able to understand your customer even better by designing products and services that are congruent with their needs. Adding OneCall Contact Center virtual agents to your business structure is the smartest decision you can make. You’ll skip training of customer care reps, make your payroll a little bit ‘thinner,’ concentrate on important aspects of your business and let your customers enjoy the service of highly qualified professionals.

Who We Help

OneCall flourishes and enjoys the greatest success when we are working with companies that match our value system and that allow us to demonstrate our experience and expertise. We work hard to build a working partnership and trust with all of our clients, and they rely on us to deliver the highest quality in outsourcing solutions. At OneCall, we align ourselves with companies who are changing the way business works and who are disrupting their respective industries. We look for cultural harmony and a passion for the customer service experience in our partners. Our beliefs and business philosophies holds that if companies are truly looking to use their customer support department to be a differentiator in their field, we can provide highly motivated colleagues who will be not only be excited about coming to work each day, but will also be consistently aligned with that company’s goals and strategic focus to provide the best possible customer support experience to their end users

From customer service, to technical support and business process outsourcing, we provide solutions.

New Economy
High Tech
Startup
Mobile Commerce
Wireless
Telecom
Financial Insurance
eCommerce
Retail
Healthcare
Travel
Hospitality
Medical
Real Estate
Property Management
Funeral Home
Utility
Law Office

Business Contact Center Services

24/7 Live Answering
Website Live Chat
Email Support
Order Taking & Processing
Driver Dispatch
Technical Support
After Hours Answering Service
Bilingual Services
Call Routing & Transfer
Urgent Call Handling
General Administrative

SERVICE OVERVIEW

Order Taking Call Services

When customers are ordering something simple, a one-click online ordering system is usually sufficient, but oftentimes the buyer will have questions that are best handled with a telephone call. By contracting with an order taking service call center, you can provide personalized, top-tier customer service.

Outsource Order Takers

Online shopping has opened a world of possibilities to businesses everywhere, but click-to-order services have a few drawbacks. Online order taking services are great at making ordering easy, but web store pages and individual item pop-ups are limited to answering detailed questions about products or services.

Sometimes it is just easier to speak with a customer service representative and order by telephone with an order taking call center. This is an aspect of retail that’s not going to disappear anytime in the near future. That is why OneCall Contact Center offers call center order taking services and order entry outsourcing designed to answer your customers’ questions and provide them with a positive experience that is profitable for your business.

Professional Order Takers

OneCall Contact Center ensures that every customer call is handled by professionals taking orders in a timely and friendly fashion. We put each of our inside order takers through a rigorous training program, and we make sure they are educated on the specifics of your brand, your products, and your services.

When you choose to outsource with OneCall Contact Center, you’ll find our order entry takers are provided with all the information they need to quickly and completely answer customers’ questions.

Benefits of Outsourcing Order Taking Services

Recent studies reported that poor customer service is costing businesses $62 billion per year. Eliminate bad customer service by using an order taking service. These professionals are rigorously trained and understand the importance of not only efficiency and accuracy, but of adapting to each customer’s needs. This personal touch conveys a trustworthiness and keeps customers returning to your business.

How much are missed sales costing you? Today, many businesses are choosing to outsource their phone order taking services to allow sales to continue beyond the regular 9-5 business hours.

Order entry outsourcing allows businesses to handle orders 24 hours a day, 7 days a week. Any set of instructions may be submitted to forward to your customer, such as product information, specials, cross-selling opportunities, pricing, payment options, etc.

Additionally, outsourcing online order taking allows guests to access your website’s live agent callback feature. Whether they prefer live chat over the web or toll-free phone access, your customers always have access to live interaction with our professional order takers. Without outsourcing, this constant connection with live order entry takers just isn’t possible for many companies and causes them to lose valued customers.

How Does An Order Taking Call Center Work?

Your order taking service will receive customized training to become experts on your brand and products. They will answer questions and process the orders, leaving you more time to concentrate on production and marketing. The order taking call center will also, whenever possible, integrate with your order-processing system, additionally streamlining your order fulfillment process.

Who Should Use An Order Taking Answering Service?

Any retail business should utilize a phone order taking service, so you can capitalize on those off-hour sales. You as the owner/manager can be at home, relaxing, while your order answering service handles the Internet Rush Hours between 7:00pm-11:00pm.

Online order and offsite order taking services are not just for product-driven businesses. Service providers can profit significantly through the use of an order taking answering service. We provide order taking services for a variety of industries. These are just some of the industries we have specialized order taking services for:

eCommerce Order Taking
Retail Order Taking

OneCall’s Order taking call centers are available 24/7/365, so you never miss a call and a potential sale. Our call centers also have bilingual staff, which can open doors for you in new markets.

You can also work with your order taking call center for additional services like upselling and cross-selling to encourage the customer to upgrade to a larger or premium product or service, or to urge clients to purchase additional items related to their original product.

Contact Us Today to Learn More About Our Order Taking Call Center

We understand that without sales, businesses can’t survive, and when outsourcing inbound order taking services, businesses expect a reliable outsource company that can keep up with the demands of a growing business. That is why here at OneCall Contact Center we create a comprehensive outsourcing solution that fits your business, products, and services.

Discover for yourself the OneCall Contact Center difference, get a free quote today!

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