24/7 ORDER TAKING SERVICE
SERVICE OVERVIEW
Order Taking Call Services
When customers are ordering something simple, a one-click online ordering system is usually sufficient, but oftentimes the buyer will have questions that are best handled with a telephone call. By contracting with an order taking service call center, you can provide personalized, top-tier customer service. RFC Staffing can help!
Outsource Order Takers
Online shopping has opened a world of possibilities to businesses everywhere, but click-to-order services have a few drawbacks. Online order taking services are great at making ordering easy, but web store pages and individual item pop-ups are limited to answering detailed questions about products or services.
Sometimes it is just easier to speak with a customer service representative and order by telephone with an order taking call center. This is an aspect of retail that’s not going to disappear anytime in the near future. That is why RFC Staffing offers call center order taking services and order entry outsourcing designed to answer your customers’ questions and provide them with a positive experience that is profitable for your business.
Professional Order Takers
RFC Staffing ensures that every customer call is handled by professionals taking orders in a timely and friendly fashion. We put each of our inside order takers through a rigorous training program, and we make sure they are educated on the specifics of your brand, your products, and your services.
When you choose to outsource with RFC Staffing, you’ll find our order entry takers are provided with all the information they need to quickly and completely answer customers’ questions.
Benefits of Outsourcing Order Taking Services
Recent studies reported that poor customer service is costing businesses $62 billion per year. Eliminate bad customer service by using an order taking service. These professionals are rigorously trained and understand the importance of not only efficiency and accuracy, but of adapting to each customer’s needs. This personal touch conveys a trustworthiness and keeps customers returning to your business.
How much are missed sales costing you? Today, many businesses are choosing to outsource their phone order taking services to allow sales to continue beyond the regular 9-5 business hours.
Order entry outsourcing allows businesses to handle orders 24 hours a day, 7 days a week. Any set of instructions may be submitted to forward to your customer, such as product information, specials, cross-selling opportunities, pricing, payment options, etc.
Additionally, outsourcing online order taking allows guests to access your website’s live agent callback feature. Whether they prefer live chat over the web or toll-free phone access, your customers always have access to live interaction with our professional order takers. Without outsourcing, this constant connection with live order entry takers just isn’t possible for many companies and causes them to lose valued customers.
How Does An Order Taking Call Center Work?
Your order taking service will receive customized training to become experts on your brand and products. They will answer questions and process the orders, leaving you more time to concentrate on production and marketing. The order taking call center will also, whenever possible, integrate with your order-processing system, additionally streamlining your order fulfillment process.
Who Should Use An Order Taking Answering Service?
Any retail business should utilize a phone order taking service, so you can capitalize on those off-hour sales. You as the owner/manager can be at home, relaxing, while your order answering service handles the Internet Rush Hours between 7:00 pm -11:00 pm.
Online order and offsite order taking services are not just for product-driven businesses. Service providers can profit significantly through the use of an order taking answering service. We provide order taking services for a variety of industries.
RFC Staffing’s Order taking call centers are available 24/7/365, so you never miss a call and a potential sale. Our call centers also have bilingual staff, which can open doors for you in new markets.
You can also work with your order taking call center for additional services like up-selling and cross-selling to encourage the customer to upgrade to a larger or premium product or service, or to urge clients to purchase additional items related to their original product.
Contact Us Today to Learn More About Our Order Taking Call Center
We understand that without sales, businesses can’t survive, and when outsourcing inbound order taking services, businesses expect a reliable outsource company that can keep up with the demands of a growing business. That is why here at RFC Staffing we create a comprehensive outsourcing solution that fits your business, products, and services.
Discover for yourself the RFC Staffing difference, get a free quote today!
Answering Services & Call Center BPO Services FAQs
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Training is held online in live virtual classrooms led by trained instructors. We will work with you to setup training materials and curriculum.
Call Center Calls- Every business is different. Certain factors like the nature of the project, the complexity level of your business needs, recruitment processes, training processes, agent skill sets, and the resources your business uses will determined the time required for "live deployment".
Real-time Call Summaries - Receive an email and/or SMS message after each call.
Daily Batched Call Summaries - Receive a call summaries CSV by email daily.
Native Application - Have our agents enter caller info directly into your CRM, eCommerce, scheduling or ticketing system.
Call Center Calls - We offer service agreements of 3 months, 6 months & 12 months for ongoing projects. We also offer seasonal service agreements for companies who experience business surges during specific times of the year (ex. spring and summer hotel bookings, tax season).
If your business has short term needs for events like fundraisers, charities or natural disaster impacts, let us know. We can work with you to find a solutions that fits!
Call Center Calls - Based on service agreement.
All of our agents work from home. Here is why...
1. Higher Agent Productivity
Many businesses don’t have the space to create separate areas for inbound customer support and outbound sales. At-home working completely eradicates problematic noise level issues and allows agents to work uninterrupted.
2. Improved Customer Service
Most people would agree that they can perform better in a more focused environment where concentrating on the task at hand is easier. Without interruptions from other staff members, our agent’s only priority becomes the customer. Customers appreciate this as well as they have the full attention of the agent and are not asked to constantly repeat themselves.
3. Wider Talent Pool
A busy contact or call center environment is not to everyone's cup of tea. In fact it could be a major deterrent for agent recruitment. Instead of a one-size-fits-all approach, we provide a flexible option for mixing onsite and remote workers seamlessly. And at-home working is an attractive choice for skilled staff who don't enjoy the busy contact center environment.
Remote work is also a great fit for people who have the perfect skills for the role but have family or other commitments. Home workers have the flexibility to do the school run or go to their appointments but can still log in and commit to their agreed hours. This creates a win/win situation by adding certain agents at certain times of day where you know you're likely to have peaks.
4. Increased Flexibility
Using home workers can help you to scale up and down in line with the needs of the business. Depending on the type of business you operate, you may have seasonal fluctuations and changing call patterns. With remote working, we have the flexibility to schedule our staff as needed making it far easier to manage seasonal peaks.
Cloud hosted contact center software lets us simply add additional agents on the fly so that they’re up and running in an instant.
5. Cost Savings
Equipment and office space isn’t cheap. Huge cost savings can be made by employing home workers. With a physical office, you need to be ready for the maximum number of agents that you'll ever need -- even if it's only a few days a year that you actually need that many. By utilizing some additional home workers you can help keep expenses related to space and infrastructure to a minimum.
And for a growing business, employing at-home workers allows you to expand without physically relocating.
6. Skill Retention, Staff Loyalty and Reduced Agent Turnover
Sometimes employees have an off-day where the last thing they want to do is face 50+ of their colleagues. We’ve all been there. And what about the occasional snow day? With remote work, employees can still be productive without requiring time off for unexpected issues.
Have you ever heard someone talk about how much they enjoy the drive to and from the office? At-home work alleviates the burden of commuting to the office, making for a happier employee. And happier staff leads to greater commitment and more motivation.
With the average age of a contact center employee being in the mid 20's, some of your more mature employees may have the best skills but don’t necessarily want to spend their day alongside staff members the same age as their children. Rather than leaving the business they may want to opt for home working.
Bottom line: Increased Employee Engagement = Increased Employee Retention AND Increased Customer Satisfaction ratings.
7. Visibility of Activity and Ownership
Home working, and the lack of insight into the employee’s activities, used to make managers nervous. But today’s cloud contact center system provides just as much insight and visibility into agent activity as if they were in the office. Any abnormal activity will be automatically detected and flagged and you can see at a glance what all of your agents are doing, wherever they are.
You'll also often find that agents working from home have an increased sense of ownership.
With a cloud contact center like RFC Staffing & Virtual Solutions, you can very quickly start to tap into these benefits. Forward thinking companies have been doing this for years and it's a trend that continues to grow. Reach out to one of our experts to talk about how we can help your business achieve its goals through our cloud contact center adoption.
It's easy to get your calls to RFC Staffing VS. We provide a new phone number with all our plans. You can either advertise this number directly, or if you already have a number that you want to use, you can forward it to your RFC Staffing VS number one of three ways:
- Forward your calls to RFC Staffing VS all the time.
- Forward your calls to RFC Staffing VS as needed.
- Forward your calls on a ring-no-answer basis (calls will automatically rollover to RFC Staffing VS if you don't answer after 3 rings).