Outsourcing Call Center Support

OUTSOURCING CALL CENTER SERVICES

Take your business to the next level. Free up your office staff by hiring virtual agents!

Paying the staff and equipment costs needed to manage an in-house call center is expensive. OneCall call center agents, on the other hand, are only paid while taking calls on your behalf.

While your competition sends callers to voicemail, our answering service for business will provide you with agents to answer live every time. OneCall is sure to set your business apart from the crowd. Whether you need someone to pick up the phone when you're busy, or an around-the-clock customer service call center, OneCall is sure to exceed the expectations of both you and your customers.

For more information on our services and a no obligation quote, contact us.

Have other communication needs? We encourage you to browse the variety of answering services and call center services we provide to learn more about how we can help your organization.

Did you know that voicemail could be costing your business money?

A missed call could mean a missed opportunity to make a sale or assist an existing customer, which in turn affects your bottom line. Don't rely on customers to leave a voicemail and expect them to wait for you to call them back the next day. Many customers and clients who call a business and don't speak with a live person will simply move on to the next listing in the phone book.

Using our small business answering service will also help you keep up with that growth by allowing you to focus on tasks besides answering the phone. Improve service while saving money.

By employing OneCall as your live answering service, you not only gain our customer service expertise, but also the large cost savings associated with outsourcing everyday business tasks.

WHAT WE DO

OneCall is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process. Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing services right here in the United States. Our team is filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

We're Here To Help You Succeed

A range of services to accommodate a wide array of business needs.

Inbound and Outbound Professional Services

We Do More Than Answer Phones

The professionals at OneCall Contact Center, LLC offer a wide range of US-based telemarketing services to meet all of your outsourcing call center needs. These services allow us to promote the success of your company by providing innovative applications and services that increase productivity while enhancing the quality of client communications and delivering only the highest level of support possible. Our comprehensive outsource telemarketing services ensure that agents generate significant revenues for our clients and provide a return on investment.

Inbound & Outbound Services

Our virtual call center also includes superior outsourced inbound customer support. While our agents are here to retain your current customer base by handling their inbound queries, we can also help expand your customer base by helping design and implement new marketing strategies or business deals for your products and services through our outbound telemarketing services.

How will virtual agents transform your business?

OneCall Agents know the ropes of the industry very well, and will help build your client base by giving them the best support. Our agents operate 24/7! Your prospects will enjoy full-time support with real-time analytics to create useful profiles about your customers. This way, you’ll be able to understand your customer even better by designing products and services that are congruent with their needs. Adding OneCall Contact Center virtual agents to your business structure is the smartest decision you can make. You’ll skip training of customer care reps, make your payroll a little bit ‘thinner,’ concentrate on important aspects of your business and let your customers enjoy the service of highly qualified professionals.

Who We Help

OneCall flourishes and enjoys the greatest success when we are working with companies that match our value system and that allow us to demonstrate our experience and expertise. We work hard to build a working partnership and trust with all of our clients, and they rely on us to deliver the highest quality in outsourcing solutions. At OneCall, we align ourselves with companies who are changing the way business works and who are disrupting their respective industries. We look for cultural harmony and a passion for the customer service experience in our partners. Our beliefs and business philosophies holds that if companies are truly looking to use their customer support department to be a differentiator in their field, we can provide highly motivated colleagues who will be not only be excited about coming to work each day, but will also be consistently aligned with that company’s goals and strategic focus to provide the best possible customer support experience to their end users

From customer service, to technical support and business process outsourcing, we provide solutions.

New Economy
High Tech
Startup
Mobile Commerce
Wireless
Telecom
Financial Insurance
eCommerce
Retail
Healthcare
Travel
Hospitality
Medical
Real Estate
Property Management
Funeral Home
Utility
Law Office

Business Contact Center Services

24/7 Live Answering
Website Live Chat
Email Support
Order Taking & Processing
Driver Dispatch
Technical Support
After Hours Answering Service
Bilingual Services
Call Routing & Transfer
Urgent Call Handling
General Administrative

SERVICE OVERVIEW

Retail Call Center Services

Are you taking advantage of the benefits of a retail call center?

Your availability and customer service can be the difference between a customer choosing your company versus a competitor. As the world becomes increasingly smaller, companies who can offer around-the-clock service have a distinct advantage against those who are not.

Of course, that doesn’t mean you need to personally sit by the phone 24 hours a day, and you don’t need to hire a team of in-house customer service agents to do so either. OneCall Contact Center offers a better way, with our direct response call center. Request a quote today!

24-Hour Answering Service

OneCall Contact Center 24/7 answering service allows you to take advantage of every sales opportunity day or night. You can’t afford to only be available during normal hours of operation. We provide top-quality customer service and sales agents to ensure your customers talk with a person, not a recording no matter what time of day or night they call.

Outsource Customer Service Call Center

Many customers and clients will refuse to do business with a company again after just one bad customer service experience. Second chances are hard to come by, but with our qualified outsourced customer service call center representatives, you won’t need one.

We’ll work with you to make sure our agents properly represent your products and brand in each and every call. Your customers will likely not realize they aren’t talking to an in-house employee. Each of our agents is trained to build long-lasting business-to-client relationships that will provide you with a loyal customer base.

New Customers

Our representatives specialize in both customer retention and acquisition. We’ll work together with you to develop strategies to acquire your ideal customer. Our agents will become experts on your products and services so they are able to cater to your client’s unique wants and needs.

Through our advanced inbound call center technology, we can provide you with daily or weekly reporting services. This will inform our customer acquisition strategies moving forward, so we are able to replicate the most effective tactics using marketing analysis.

Qualified Sales Agents

At OneCall Contact Center, we hire top-quality representatives who know how to sell to individuals. We train our communications professionals to take full advantage of every sales opportunity through up sales and cross sales.

Our retail and e-commerce customer service agents will identify products and services that complement the customer’s initial purchase. They explain how different products can work together to provide an overall better experience. They communicate the value of the products and services so they don’t come off as too pushy or insistent.

To start generating powerful ROI for your company, request a quote today.