OUTSOURCING CALL CENTER SERVICES
Take your business to the next level. Free up your office staff by hiring virtual agents!Paying the staff and equipment costs needed to manage an in-house call center is expensive. OneCall call center agents, on the other hand, are only paid while taking calls on your behalf.
While your competition sends callers to voicemail, our answering service for business will provide you with agents to answer live every time. OneCall is sure to set your business apart from the crowd. Whether you need someone to pick up the phone when you're busy, or an around-the-clock customer service call center, OneCall is sure to exceed the expectations of both you and your customers.
For more information on our services and a no obligation quote, contact us.
Have other communication needs? We encourage you to browse the variety of answering services and call center services we provide to learn more about how we can help your organization.
Did you know that voicemail could be costing your business money?A missed call could mean a missed opportunity to make a sale or assist an existing customer, which in turn affects your bottom line. Don't rely on customers to leave a voicemail and expect them to wait for you to call them back the next day. Many customers and clients who call a business and don't speak with a live person will simply move on to the next listing in the phone book.
Using our small business answering service will also help you keep up with that growth by allowing you to focus on tasks besides answering the phone. Improve service while saving money.
By employing OneCall as your live answering service, you not only gain our customer service expertise, but also the large cost savings associated with outsourcing everyday business tasks.
WHAT WE DOOneCall is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process. Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing services right here in the United States. Our team is filled with the most dedicated and creative colleagues who help take our client’s business to the next level.
We're Here To Help You SucceedA range of services to accommodate a wide array of business needs.
Inbound and Outbound Professional Services
We Do More Than Answer PhonesThe professionals at OneCall Contact Center, LLC offer a wide range of US-based telemarketing services to meet all of your outsourcing call center needs. These services allow us to promote the success of your company by providing innovative applications and services that increase productivity while enhancing the quality of client communications and delivering only the highest level of support possible. Our comprehensive outsource telemarketing services ensure that agents generate significant revenues for our clients and provide a return on investment.
Inbound & Outbound ServicesOur virtual call center also includes superior outsourced inbound customer support. While our agents are here to retain your current customer base by handling their inbound queries, we can also help expand your customer base by helping design and implement new marketing strategies or business deals for your products and services through our outbound telemarketing services.
How will virtual agents transform your business?OneCall Agents know the ropes of the industry very well, and will help build your client base by giving them the best support. Our agents operate 24/7! Your prospects will enjoy full-time support with real-time analytics to create useful profiles about your customers. This way, you’ll be able to understand your customer even better by designing products and services that are congruent with their needs. Adding OneCall Contact Center virtual agents to your business structure is the smartest decision you can make. You’ll skip training of customer care reps, make your payroll a little bit ‘thinner,’ concentrate on important aspects of your business and let your customers enjoy the service of highly qualified professionals.
Who We HelpOneCall flourishes and enjoys the greatest success when we are working with companies that match our value system and that allow us to demonstrate our experience and expertise. We work hard to build a working partnership and trust with all of our clients, and they rely on us to deliver the highest quality in outsourcing solutions. At OneCall, we align ourselves with companies who are changing the way business works and who are disrupting their respective industries. We look for cultural harmony and a passion for the customer service experience in our partners. Our beliefs and business philosophies holds that if companies are truly looking to use their customer support department to be a differentiator in their field, we can provide highly motivated colleagues who will be not only be excited about coming to work each day, but will also be consistently aligned with that company’s goals and strategic focus to provide the best possible customer support experience to their end users
From customer service, to technical support and business process outsourcing, we provide solutions.
Business Contact Center Services
24/7 Live Answering
Website Live Chat
Order Taking & Processing
After Hours Answering Service
Call Routing & Transfer
Urgent Call Handling
Agent Quality Makes a Difference
|CALL CENTER EMPLOYEE||WORK FROM HOME EMPLOYEE||ONECALL VIRTUAL AGENT|
|Years of work experience||5||8||15|
|Cost basis||Hourly, Fixed||Hourly, Fixed||Per minute, Flexible|
|Talent pool||Local only||Varies||Nationwide|
|Ongoing skill development||No||Unlikely||Yes|
|Larceny/theft risk||Brick and mortar risk is 300% more prevalent than agents working from home.|
|Forgery/fraud risk||Brick and mortar risk is 180% more prevalent than agents working from home.|