OUTSOURCING CALL CENTER SERVICES
We do things a bit differently, and that's the way we like it!
Our StorySince opening our doors in 2013, OneCall Contact Center has been owned and operated in the U.S. With our corporate office in Fort Worth, Texas, OneCall is dedicated to supporting jobs to those closest to home. We take pride in providing a flexible working solution for not only our clients, but also for a growing team of virtual agents across the United States.
Our CultureOneCall is not your average call center outsourcer. We’re different, and that’s what our clients and our colleagues love about us. Our culture embraces and encourages open, honest, and transparent communications. OneCall’s success is directly tied to the happiness and satisfaction of its colleagues, and our culture is built around that philosophy.
WHAT WE DOOneCall is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to all kinds of different industries that include everything from high tech, to healthcare, to start up and new economy companies. We work alongside our clients to create a partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps like phone, email, web chat, social media, and back office process. Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. We have built a new class of high quality, domestic based contact and business process outsourcing services right here in the United States. Our team is filled with the most dedicated and creative colleagues who help take our client’s business to the next level.
We're Here To Help You SucceedA range of services to accommodate a wide array of business needs.
Inbound and Outbound Professional Services
We Do More Than Answer PhonesThe professionals at OneCall Contact Center, LLC offer a wide range of US-based telemarketing services to meet all of your outsourcing call center needs. These services allow us to promote the success of your company by providing innovative applications and services that increase productivity while enhancing the quality of client communications and delivering only the highest level of support possible. Our comprehensive outsource telemarketing services ensure that agents generate significant revenues for our clients and provide a return on investment.
Inbound & Outbound ServicesOur virtual call center also includes superior outsourced inbound customer support. While our agents are here to retain your current customer base by handling their inbound queries, we can also help expand your customer base by helping design and implement new marketing strategies or business deals for your products and services through our outbound telemarketing services.
How will virtual agents transform your business?OneCall Agents know the ropes of the industry very well, and will help build your client base by giving them the best support. Our agents operate 24/7! Your prospects will enjoy full-time support with real-time analytics to create useful profiles about your customers. This way, you’ll be able to understand your customer even better by designing products and services that are congruent with their needs. Adding OneCall Contact Center virtual agents to your business structure is the smartest decision you can make. You’ll skip training of customer care reps, make your payroll a little bit ‘thinner,’ concentrate on important aspects of your business and let your customers enjoy the service of highly qualified professionals.
Who We HelpOneCall flourishes and enjoys the greatest success when we are working with companies that match our value system and that allow us to demonstrate our experience and expertise. We work hard to build a working partnership and trust with all of our clients, and they rely on us to deliver the highest quality in outsourcing solutions. At OneCall, we align ourselves with companies who are changing the way business works and who are disrupting their respective industries. We look for cultural harmony and a passion for the customer service experience in our partners. Our beliefs and business philosophies holds that if companies are truly looking to use their customer support department to be a differentiator in their field, we can provide highly motivated colleagues who will be not only be excited about coming to work each day, but will also be consistently aligned with that company’s goals and strategic focus to provide the best possible customer support experience to their end users
From customer service, to technical support and business process outsourcing, we provide solutions.
Business Contact Center Services
24/7 Live Answering
Website Live Chat
Order Taking & Processing
After Hours Answering Service
Call Routing & Transfer
Urgent Call Handling
Agent Quality Makes a Difference
|CALL CENTER EMPLOYEE||WORK FROM HOME EMPLOYEE||ONECALL VIRTUAL AGENT|
|Years of work experience||5||8||15|
|Cost basis||Hourly, Fixed||Hourly, Fixed||Per minute, Flexible|
|Talent pool||Local only||Varies||Nationwide|
|Ongoing skill development||No||Unlikely||Yes|
|Larceny/theft risk||Brick and mortar risk is 300% more prevalent than agents working from home.|
|Forgery/fraud risk||Brick and mortar risk is 180% more prevalent than agents working from home.|